Senior Account Handler

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We are currently looking for a Senior Commercial Account Handler / Broking Manager to join our professional and welcoming team in Newcastle Upon Tyne. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career.

Working alongside like-minded and experienced insurance brokers, this is a long-term opportunity with a ‘forever company’ that will provide career progression and security.

Day to day:

• Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets.
• Obtaining new business/renewal terms, negotiating and closing with Insurers.
• Create documents for new customers, along with any mid-term adjustments and renewals information too.
• Ensure all customer details are recorded accurately and entered onto system in a timely fashion.
• Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs.
• Attending customer meetings and preparing meeting minutes.
• Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards.
• Manage all day-to-day queries, renewals, amendments and mid-term adjustments.
• Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth.
• Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team.
• Mentoring less experienced colleagues to develop and drive high standards.
• Opportunities to provide training sessions to junior team members in conjunction with training team.
• Maintaining day to day Compliance procedures for FCA Regulation.
• Maintain a detailed understanding of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.
• Incoming and outbound call handling - new and existing customers.

What’s on offer:

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
• Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares post probation).
• Full support for your professional development (including fully funded qualifications).

Your Experience:

• Commercial Insurance Broking experience.
• Managerial/Team Leadership skills desirable.
• Negotiation skills.
• Effective communication - both written and verbal.
• Ability to work alone and as part of a team.
• High attention to detail.
• Form and develop strong insurer and client relationships.
• High level customer service skills.
• Time management and organisational skills.
• Analytical and problem-solving skills.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.