At a Glance
- Tasks: Provide first-line support for Acturis, resolving queries and improving system functionality.
- Company: Dynamic insurance company with a meritocratic culture that values self-starters.
- Benefits: Negotiable salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse team culture with a focus on collaboration and innovation.
- Why this job: Join a team where your ideas can drive real improvements in a fast-paced environment.
- Qualifications: 2+ years of Acturis experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Location: London (hybrid working available)
Salary: negotiable
Job Purpose
The Acturis Support Officer is responsible for providing first‑line functional and system support for Acturis to the business, via phone and email. The role requires a strong understanding of insurance operations and Acturis functionality to resolve user issues, support system configuration changes, and proactively identify opportunities for improvement.
Working closely with the Acturis Support Lead and wider Retail Operations team, the postholder will provide effective, timely remote and on‑site support, helping to ensure Acturis is used consistently, efficiently, and in line with governance controls across the business.
Key Responsibilities
- Provide first‑line Acturis support to the business, responding to queries and issues via phone and email.
- Assist the Acturis Support Lead in delivering a high‑quality support service aligned to business priorities and SLAs.
- Liaise with third‑party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved accurately and in a timely manner.
- Support configuration changes across Acturis environments, including documentation and system updates, working closely with Senior Business Support Officers.
- Provide on‑site Acturis support for new user groups, acquisitions, or migrations as required.
- Assist with system migrations and onboarding activity where applicable.
- Proactively identify opportunities to improve Acturis configuration, functionality, or ways of working, and feed these into the Acturis change and governance process.
Principal Accountabilities
- Timely and accurate resolution of Acturis-related business queries and issues.
- Adherence to agreed service levels and operational priorities.
- Compliance with Acturis Change Board controls, governance, and documentation standards.
- High levels of accuracy and attention to detail, with minimal errors.
- Contribution of new ideas to improve system use, processes, and user experience.
- Work with Acturis Training and Support Officers to ensure user guidance and training materials remain current and accurate.
- Provide ad‑hoc support to the Head of Operational Delivery as required.
Knowledge, Skills & Experience
Essential
- Minimum of 2 years’ hands‑on experience using Acturis in an insurance broking environment.
- Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
- Strong problem‑solving skills with the ability to diagnose issues and identify appropriate solutions.
- High attention to detail and accuracy.
- Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
- Ability to manage a wide range of stakeholders and provide appropriate levels of support.
- Experience working with third‑party suppliers.
- Ability to multitask effectively in a fast‑paced operational environment.
- Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.
Desirable
- Experience supporting system configuration changes or system migrations.
- Exposure to change governance processes within an insurance or financial services environment.
- Experience supporting users across multiple sites or business units.
- Experience using and working with IT / service management ticketing systems (e.g. for logging, prioritising, and tracking support requests).
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Business Support Officer in London employer: Bridge Specialty Group
As a Business Support Officer at our London location, you will thrive in a dynamic and inclusive work environment that champions meritocracy and rewards initiative. We offer hybrid working options, competitive salary packages, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful improvements in our operations. Join us to be part of a team that values collaboration, innovation, and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Business Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Acturis knowledge. Make sure you can talk confidently about your experience with the system and how you've solved problems in the past. We want to see that you can hit the ground running!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that match your skills and interests. Tailor your approach to show how you can contribute to their unique culture of meritocracy.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can help improve Acturis functionality for the team.
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your experience with Acturis and insurance operations, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our company culture of meritocracy and customer commitment.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love self-starters who can diagnose issues and come up with effective solutions!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Bridge Specialty Group
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Understand its functionalities and how it fits into insurance operations. Being able to discuss specific features and how they can improve user experience will show that you're not just familiar with the system, but that you can also contribute to its optimisation.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled issues in the past, especially in a fast-paced environment. Think about times when you diagnosed a problem and implemented a solution effectively. This will demonstrate your strong problem-solving skills, which are crucial for the role.
✨Communicate Clearly and Confidently
Since you'll be liaising with various stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on your verbal and written communication skills. Clear communication is key, so be ready to showcase how you can convey information effectively.
✨Bring Ideas to the Table
Think about potential improvements for Acturis or ways to enhance user experience. Be prepared to share these ideas during your interview. This shows initiative and a proactive mindset, which aligns perfectly with the company's culture of rewarding self-starters.
