Senior SME Account Handler in Leicester

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Location: Leicester

Package: Negotiable + Benefits

We’ve been looking after our clients for over 25 years and we’re looking to add to the team to ensure our clients have the best advice possible on hand at all times. Our growth and retention rates are fuelled by our people, so we want to look after them and make sure they can do what they do best – look after clients. This role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region.

Accordingly, we’d be interested in talking to Account Handlers who are comfortable in dealing with a broad range of small and medium sized clients or Personal Lines account handlers who are looking to step up.

On a day-to-day basis you’ll be:

• Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products
• Working closely with the account executives on larger cases
• Building strong relationships with clients and insurers to maximise retention levels
• Ensuring documentation and systems are accurate
• Working in a compliant and timely manner on all cases
• Liaising with both internal and external stakeholders

Your experience:

• You’ll have a solid grounding in commercial and with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions
• Your skill set should include strong communication (both written and verbal), negotiation, relationship and stakeholder management, IT and influencing skills coupled with an eye for detail
• You should also be comfortable in dealing with customer enquiries via phone, face to face and email

What’s on offer:

Fantastic team environment within a business that is growing at over 20% year on year and some excellent career prospects. A negotiable starting salary with regular 1-2-1’s coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff. Full support for professional qualifications.

Teammate Benefits & Total Well‑Being:

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada was recognized as one of the Best Workplaces™ in Canada and a Best Workplace™ with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified™ organizations in Canada. Our programs are designed to help you thrive at work and in life.

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options

Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Beyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself:

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.