At a Glance
- Tasks: Manage insurance contracts and provide top-notch customer service to clients.
- Company: A meritocratic company that values self-starters and customer commitment.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Other info: Diverse workplace with opportunities for career growth and development.
- Why this job: Join a supportive team and make a real impact in the insurance industry.
- Qualifications: Experience in general insurance and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
We are currently looking for an experienced commercial insurance Account Handler to join the welcoming and professional team in Ipswich. The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company’s client base and assist with achievement of the company’s new business targets.
As an Account Handler you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.
The day to day:
- Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
- To provide excellent service to clients making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
- To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
- Advising insurers in respect of all new business, amendments and renewal transactions.
- Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
- Liaising with clients/premium credit providers on failed instalment cases.
- Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
- Assist the claims department in respect of cover operative and other technical matters.
- Liaise with the claims department as required to verify loss experience at each renewal.
What’s on offer:
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
- Full support for your professional development (including fully funded qualifications).
Your Experience:
- General insurance experience either broking or underwriting.
- Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies.
- Good customer service and negotiation skills.
- Effective planning, administration and organisational skills.
- Ability to work calmly under pressure.
- Excellent oral and written communication skills with the ability to professionally represent the Company.
- Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Account Handler in Ipswich employer: Bridge Specialty Group
As a Broking Manager at our East Grinstead and Brighton offices, you will thrive in a meritocratic culture that champions self-starters and prioritises customer satisfaction. We offer a dynamic work environment with ample opportunities for professional growth, competitive remuneration, and the chance to build strategic relationships with key insurers, all while being part of a diverse and inclusive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of commercial insurance. Be ready to discuss how you can provide excellent service and advice to clients, as well as how you handle new business enquiries and renewals. Show them you mean business!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings and apply directly. We love seeing candidates who are genuinely interested in our culture and mission!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team’s success.
We think you need these skills to ace Account Handler in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Handler role. Highlight your experience in commercial insurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Remember, we love self-starters who are committed to customer service.
Showcase Your Communication Skills:Since effective communication is key for this role, make sure your application reflects your strong oral and written skills. We want to see how you can professionally represent us and build relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Bridge Specialty Group
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge. Understand the basics of policies, renewals, and what Treating Customers Fairly (TCF) means. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you handled complaints or went above and beyond for a client. This role is all about building relationships, so demonstrating your ability to connect with clients is key.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with colleagues, be prepared to talk about your experience in team settings. Share specific instances where you collaborated effectively with others to achieve a common goal, especially in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company culture, professional development opportunities, or how success is measured in the Account Handler role. This shows your interest in the position and helps you gauge if it's the right fit for you.
