At a Glance
- Tasks: Assist customers through calls, live chat, and emails while ensuring excellent service.
- Company: Join a dynamic team at HFIS Limited, part of trusted brands in the property sector.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional development.
- Other info: Relaxed work environment with opportunities for career progression and training.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with mydeposits, part of HFIS Limited – the group behind trusted brands such as Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: remote working / office-based with optional rotational remote working in line with divisional requirements / office based
Working pattern: full time
Working hours: 37.5 hours per week (shifts between 8:00am and 7:00pm (Monday to Friday) and 9:00am to 1:00pm (Saturday))
Reports to: Contact Centre Lead
What we’re looking for:
- Experience in working in a multi-channel contact centre environment, as you'll be working towards key performance indicators, scheme rules and other contact centre targets such as average call handle time and after-call work.
- Passionate about delivering excellent customer service and highly organised.
- Attention to detail and ability to communicate clearly.
- A natural at working in a team, cooperating with others and building effective working relationships.
Some of the things you'll get up to:
- Responding to agent, landlord, tenant, and interested party enquiries including initial dispute notification and deposit releases via telephone (inbound and outbound), post, live chat, and e-mail.
- Processing membership, deposit protection and un-protection applications via telephone, emails, live chat, and post using the in-house system.
- Processing agent member renewals, member compliance and credit control when needed.
- Processing and investigating misapplied payments and invoicing issues.
- Supporting the Membership division (CMP/PRS Membership and mydeposits Business Development teams) during busy periods, assisting with agent renewals, general processing, data entry and/or external calls.
- Cross selling (discussing and offering) other HFIS Group brand products, spotting opportunities via telephone, emails, live chat or postal enquiries.
We’d like you to have:
- Extensive knowledge of working in a multi-channel contact centre environment.
- Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry.
- Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly.
- Excellent attention to detail.
- Great organisational skills with the ability to meet deadlines.
- The ability to adapt to different tasks at short notice and take initiative.
- An enthusiasm to learn new skills.
- The ability to work in a team.
- A sound level of written and verbal communication along with good maths skills.
- A good understanding of Microsoft Word and Excel.
Benefits:
- 23 days holiday + UK bank holidays.
- Life assurance.
- Private health care for you and dependents.
- Employee assistance programme, including GP line, cashback for treatments, advice line.
- Season ticket loan.
- Rental deposit loan.
- Annual leave purchase scheme.
- Access to discounted personal insurance.
- Financial support for studying towards professional qualifications plus study time.
- A wide variety of high-quality in-house and external training.
We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Customer Service Advisor employer: Bridge Specialty Group
As a Delegated Authority Technician in our London office, you will thrive in a meritocratic environment that champions self-starters and prioritises customer satisfaction. Our supportive work culture fosters collaboration and offers ample opportunities for professional growth, ensuring you can develop your skills while contributing to the effective management of underwriting agreements. With competitive benefits and a commitment to diversity, we provide a rewarding workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridge Specialty Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridge Specialty Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridge Specialty Group:Your cover letter is your chance to shine! Tell us why you want to work at Bridge Specialty Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridge Specialty Group!
How to prepare for a job interview at Bridge Specialty Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
