Membership Officer (JCCP) in Borehamwood

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options: office-based with optional rotational remote working in line with divisional requirements.

Working pattern: full time.

Working hours: 37.5 (Monday – Friday) hours per week.

Reports to: Memberships Team Lead.

What we’re looking for: We’re looking for a highly organised and customer-focused Membership Officer to join our Membership Team. In this role, you’ll play a key part in supporting and growing our JCCP and CRS membership schemes, ensuring a seamless experience for both new and existing members. You’ll be the first point of contact for enquiries, manage membership applications and renewals, and support the wider team with administrative and operational tasks. This is a varied role suited to someone who thrives in a fast-paced, service-driven environment where attention to detail and communication skills are essential.

Some of the things you'll get up to:

• Process new and renewal memberships, including conducting risk assessments where required.
• Act as the first point of contact for members and prospective members via phone, email, and post.
• Respond to all enquiries within agreed service levels.
• Manage and monitor inboxes, ensuring queries are resolved or escalated as appropriate.
• Follow up on abandoned registrations, renewals, and leads.
• Handle cancellations, refunds, and membership amendments.
• Support onboarding with partner organisations.
• Maintain accurate records, including logging notes from telephone conversations.
• Assist with meeting coordination, including scheduling and minute-taking.
• Support website updates and administrative tasks.
• Attend trade shows and events when required.
• Work collaboratively with the wider Membership Team, providing support as needed.

We’d like you to have:

• Excellent written and verbal communication skills.
• Strong customer service experience with a professional telephone manner.
• Experience working in a multi-channel contact centre or similar environment.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Confidence using Microsoft Office (Excel, Word, PowerPoint) and learning new systems.
• A proactive, solutions-focused mindset.
• The ability to work both independently and as part of a team.

Benefits:

• 23 days holiday + UK bank holidays.
• Life assurance.
• Private health care for you and dependents.
• Employee assistance programme, including GP line, cashback for treatments, advice line.
• Season ticket loan.
• Rental deposit loan.
• Annual leave purchase scheme.
• As part of the HFIS Group, access to discounted personal insurance is available.
• At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time.
• As a teammate you will also benefit from a wide variety of high-quality in-house and external training.
• We have a relaxed and friendly environment, and our dress code reflects this.
• We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.