At a Glance
- Tasks: Assist customers through calls, live chat, and emails while ensuring excellent service.
- Company: Join a dynamic team at mydeposits, part of HFIS Limited, known for trusted brands.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional development.
- Other info: Flexible training opportunities and a relaxed dress code await you!
- Why this job: Be part of a friendly environment where your contributions truly matter.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with mydeposits, part of HFIS Limited – the group behind trusted brands such as Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: office based
Working pattern: full time – 6 month fixed term contract
Working hours: 37.5 hours per week (shifts between 8:00am and 7:00pm (Monday to Friday) and 9:00am to 1:00pm (Saturday))
Reports to: Contact Centre Lead
What we’re looking for:
- Experience in working in a multi-channel contact centre environment, as you'll be working towards key performance indicators, scheme rules and other contact centre targets such as average call handle time and after-call work.
- Passionate about delivering excellent customer service and highly organised.
- Attention to detail and ability to communicate clearly.
- A natural at working in a team, cooperating with others and building effective working relationships.
Some of the things you'll get up to:
- Responding to agent, landlord, tenant, and interested party enquiries including initial dispute notification and deposit releases via telephone (inbound and outbound), post, live chat, and e-mail.
- Processing membership, deposit protection and un-protection applications via telephone, emails, live chat, and post using the in-house system.
- Processing agent member renewals, member compliance and credit control when needed.
- Processing and investigating misapplied payments and invoicing issues.
- Supporting the Membership division (CMP/PRS Membership and mydeposits Business Development teams) during busy periods, assisting with agent renewals, general processing, data entry and/or external calls.
- Cross selling (discussing and offering) other HFIS Group brand products, spotting opportunities via telephone, emails, live chat or postal enquiries.
We’d like you to have:
- Extensive knowledge of working in a multi-channel contact centre environment.
- Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry.
- Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly.
- Excellent attention to detail.
- Great organisational skills with the ability to meet deadlines.
- The ability to adapt to different tasks at short notice and take initiative.
- An enthusiasm to learn new skills.
- The ability to work in a team.
- A sound level of written and verbal communication along with good maths skills.
- A good understanding of Microsoft Word and Excel.
Benefits:
- 23 days holiday + UK bank holidays.
- Life assurance.
- Private health care for you and dependents.
- Employee assistance programme, including GP line, cashback for treatments, advice line.
- Season ticket loan.
- Rental deposit loan.
- Annual leave purchase scheme.
- Access to discounted personal insurance.
- Financial support for studying towards professional qualifications plus study time.
- A wide variety of high-quality in-house and external training.
We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Customer Service Advisor in Borehamwood employer: Bridge Specialty Group
As a Broking Manager at our East Grinstead and Brighton offices, you will thrive in a meritocratic culture that champions self-starters and prioritises customer satisfaction. We offer a dynamic work environment with ample opportunities for professional growth, competitive remuneration, and the chance to build strategic relationships with key insurers, all while being part of a diverse and inclusive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Borehamwood
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bridge Specialty Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bridge Specialty Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Borehamwood
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bridge Specialty Group.
How to prepare for a job interview at Bridge Specialty Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bridge Specialty Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bridge Specialty Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
