At a Glance
- Tasks: Be the first point of contact for clients and guide them through onboarding.
- Company: Join a dynamic team at HFIS Limited, part of Brown & Brown (Europe) Limited.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional development.
- Other info: Relaxed dress code and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a fast-paced, client-focused environment.
- Qualifications: Strong customer service skills and experience in sales or contact centres.
The predicted salary is between 25185 - 28000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with Landlord Action part of HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: office-based with optional rotational remote working in line with divisional requirements / office based
Working pattern: full time
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Practice Manager
What we’re looking for: We’re looking for a proactive and customer-focused Client Coordinator to join our Landlord Action team. This is a fast-paced, client-facing role where you’ll act as the first point of contact for new enquiries, guiding prospective clients from initial contact through to instruction. You’ll play a key role in delivering an outstanding client experience, supporting onboarding processes, and helping to drive conversion from enquiry to instruction. This is an excellent opportunity for someone who thrives on communication, organisation, and making a real impact in a growing, service-led business.
Some of the things you'll get up to:
- Client onboarding & customer engagement
- Act as the first point of contact for all incoming enquiries (phone, email, web)
- Convert prospective clients into instructed clients through effective follow-up and communication
- Manage a structured customer call-back process to maximise conversion rates
- Guide clients through the onboarding journey, ensuring a smooth and professional experience
- Take payments and ensure all required documentation is complete
- Case coordination & administration
- Set up and manage client enquiries and cases within our case management system
- Monitor and follow up on incomplete paperwork and outstanding actions
- Manage inbound instructions from multiple channels (post, web, email)
- Liaise with clients throughout key stages of the process, including debt recovery stages
- Support the wider team with administrative tasks and case progression
- Continuous improvement & team support
- Identify opportunities to improve onboarding processes and client experience
- Contribute to lead generation initiatives and maintain prospect databases
- Support training and coaching of colleagues (including Paralegals) on onboarding processes
We’d like you to have:
- Excellent customer service skills with a strong telephone manner
- Experience in a sales, onboarding, or contact centre environment
- Strong attention to detail and organisational skills
- Confident using Microsoft Office and learning new systems
- Ability to prioritise workload and manage multiple tasks effectively
- A proactive, solutions-focused mindset
- A collaborative approach and ability to build strong working relationships
- High levels of motivation and personal accountability
- A commitment to delivering high-quality service and outcomes
Desirable:
- Experience in the property or private rented sector
- Experience in legal or case management environments
Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
- At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time.
- As a teammate you will also benefit from a wide variety of high-quality in-house and external training.
- We have a relaxed and friendly environment, and our dress code reflects this.
- We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Client Coordinator in Borehamwood employer: Bridge Specialty Group
At HFIS Limited, we pride ourselves on fostering a meritocratic culture that rewards initiative and dedication, making it an exceptional place for a Client Coordinator to thrive. With a strong focus on employee development, we offer comprehensive training opportunities, financial support for professional qualifications, and a friendly, relaxed work environment that encourages collaboration and innovation. Located in a vibrant area, our office provides the perfect setting for those looking to make a meaningful impact while enjoying a range of benefits including private healthcare, generous holiday allowance, and flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land Client Coordinator in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridge Specialty Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridge Specialty Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Coordinator in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridge Specialty Group:Your cover letter is your chance to shine! Tell us why you want to work at Bridge Specialty Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridge Specialty Group!
How to prepare for a job interview at Bridge Specialty Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
