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For Companies At a Glance
- Tasks: Lead and manage cleaning services for prestigious client properties in London.
- Company: Join a reputable organisation in the soft service industry.
- Benefits: Competitive salary of £65k plus benefits, full-time role.
- Why this job: Shape service delivery and enhance client satisfaction in a dynamic environment.
- Qualifications: Experience in operations management within the cleaning industry is essential.
- Other info: Opportunity for career growth while working with high-profile clients.
The predicted salary is between 65000 - 91000 £ per year.
Our client is seeking a dynamic and experienced Operations Manager to oversee a portfolio of high-profile client properties across Central London. This is a fantastic opportunity for a proactive, solutions-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional cleaning services.
This role combines hands-on operational leadership with strong client relationship management, ensuring consistent service excellence, continuous improvement, and real value for clients.
The Role
You will be responsible for the operational delivery of cleaning services across several client sites, leading teams and supply chain partners while maintaining the highest standards of service, compliance, and performance.
Key Responsibilities:
- Managing the delivery of cleaning services to a prestigious portfolio of client sites
- Ensuring outstanding service delivery and exceeding performance targets
- Leading and motivating line managers and site teams to achieve high performance
- Managing and monitoring team performance, standards, and KPIs
- Controlling financial performance, including budgets and expenditure
- Building and maintaining strong client relationships to support retention and growth
- Managing supply chain partners to ensure service excellence
- Ensuring full compliance with Health & Safety standards across all sites
- Identifying opportunities for continuous improvement and added value.
About You:
You’ll be an experienced operations professional with a strong background in the cleaning industry and a proven ability to manage complex, multi-site contracts.
You will bring:
- Proven experience managing large, diverse service delivery teams
- Strong knowledge of operational challenges in the cleaning industry
- Strategic vision
- Excellent budgeting, financial control, and performance management skills
- Experience working across multiple service contracts
- Strong leadership, communication, and stakeholder management abilities
- A proactive, flexible approach with excellent attention to detail
- Confidence working independently and managing competing priorities
- Proficiency in MS Office and industry-related systems.
Desirable:
- IOSH or NEBOSH qualification
- SIA Security Guarding licence (if managing security contracts)
Why Apply?
This is an opportunity to join a growing organisation with a strong reputation in the soft service industry, working with prestigious clients and playing a key role in shaping service delivery and client satisfaction across a high-profile London portfolio.
Operations Manager in London employer: BRIDGE RECRUITMENT
Contact Detail:
BRIDGE RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and what they look for in service delivery. This will help you tailor your responses and show that you're genuinely interested in making a difference in their operations.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved performance in previous roles. This is your chance to demonstrate that you can lead diverse service delivery teams effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Operations Manager position. Plus, it shows you're serious about joining our team and ready to take on the challenge of delivering exceptional cleaning services.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing cleaning services and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the cleaning industry and how your strategic vision aligns with our goals at StudySmarter. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to exceed performance targets and manage complex contracts. Numbers speak volumes, so if you’ve improved KPIs or managed budgets effectively, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BRIDGE RECRUITMENT
✨Know Your Stuff
Make sure you brush up on your knowledge of the cleaning industry and operational management. Understand the specific challenges that come with managing multiple sites and be ready to discuss how you've tackled similar issues in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams to achieve high performance. Think about times when you've turned around underperforming teams or improved service delivery – these stories will resonate well.
✨Client Relationship Focus
Be ready to talk about how you've built and maintained strong client relationships in previous roles. Share specific strategies you've used to ensure client satisfaction and retention, as this is crucial for the role.
✨Financial Acumen is Key
Since you'll be controlling budgets and financial performance, come prepared to discuss your experience with financial management. Bring examples of how you've successfully managed budgets and improved financial outcomes in your previous positions.
