At a Glance
- Tasks: Manage customer contracts and lead a dynamic team to ensure top-notch service delivery.
- Company: Leading shopping centre management firm in Nottingham with a focus on excellence.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to develop new business and work in a collaborative team.
- Why this job: Join us to enhance customer relationships and drive business success in a thriving sector.
- Qualifications: Experience in building services and strong leadership skills required.
The predicted salary is between 55000 - 60000 £ per year.
Role Description:
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required. To provide operational, financial and commercial management of the shopping centre and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service.
Main Duties:
- Ensure all Company and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
- Update asset lists, schedules and instruction sets on the computerised maintenance management system.
- Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors.
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to team.
- Contribute to the appraisal of staff and suppliers.
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes.
- Ensure best purchasing practise using the companies nominated suppliers.
- Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Support Account Manager in all internal and external audits that are undertaken.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that the correct staff and efficiency levels are maintained on site.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Exceptional customer relationship skills.
- Effective, ongoing and structured management of the contract management team.
- Ongoing Health and Safety reviews across contract portfolio.
- Leadership ability and understanding of project management.
- Regular reviews with supervisors and engineering staff to always ensure full compliance.
- Strong communicator across all aspects of the business.
- Effective negotiating skills.
- Monthly Contract Report – performance of contract portfolio.
- Analytical reporting of portfolio contract performance.
- Planning and organisation skills.
- Strong aptitude for Sales and Marketing techniques.
- Regular performance and target reviews of engineering team.
- Appraisals of engineering team.
- Holding and execution of Disciplinary hearings.
- Development of new business opportunities.
- Support to your line manager.
- Participate in Duty Manager duties on rolling rota.
Person Specification:
Essential:
- Proven successful working relationships with high end service providers.
- Self-motivated.
- Evidence of high quality experience in Building Services.
- Time served apprenticeship.
- C&G/NVQ in mechanical or electrical discipline.
- Advanced knowledge of Building Management Systems.
- NEBOSH General Certificate.
- Sound level of administration and organisational skills.
- Excellent knowledge of Excel and IT programmes.
- P&L accountability for all contracts.
- Commercial awareness.
- Strong communicator.
- IT Skills – Intermediate / Advanced level.
Desirable:
- 18th Edition IEE.
- NEBOSH Fire Certificate.
- City & Guilds Refrigerant, Safe Handling.
- ACS/Gas Safe qualifications.
- Experience of working with a Shopping Centre/retail environment.
Contract Manager in London employer: Bridge Recruitment
As a Site Operations Manager with our client in South London, you will join a dynamic team dedicated to delivering exceptional cleaning and facilities services. The company fosters a supportive work culture that prioritises employee development and offers numerous growth opportunities, ensuring that you can advance your career while making a meaningful impact in the community. With a commitment to high service standards and compliance, this role provides a rewarding environment for those looking to lead and inspire their teams.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in contract management and customer relations, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Contract Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing contracts, customer relationships, and any relevant qualifications like NEBOSH or C&G/NVQ. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description, especially around leadership and contract management. We love a good story!
Showcase Your Achievements:When detailing your work history, focus on achievements rather than just duties. Did you improve efficiency or save costs? Quantify your successes to grab our attention. We appreciate numbers that tell a story of success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and tech-savvy, which is always a bonus!
How to prepare for a job interview at Bridge Recruitment
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key aspects of contract management, especially in a shopping centre context. Familiarise yourself with common contractual terms and conditions, as well as any relevant legislation. This will help you demonstrate your expertise and confidence during the discussion.
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll need to manage teams effectively. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop staff. Be ready to discuss specific situations where your leadership made a difference in achieving targets or improving customer relationships.
✨Demonstrate Your Customer Relationship Skills
Strong customer relationships are crucial in this role. Think of instances where you've built or maintained successful relationships with clients or stakeholders. Be prepared to share these stories, highlighting your communication skills and how you’ve turned challenges into opportunities for business growth.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of Building Management Systems and Health and Safety regulations. Expect questions that assess your understanding of these areas, and be ready to explain how you would apply this knowledge in real-world scenarios to ensure compliance and efficiency.
