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- Tasks: Lead and manage Cleaning and Security teams at a shopping centre in Kent.
- Company: Dynamic retail environment focused on high service standards.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Hands-on leadership role with a focus on team development and operational excellence.
- Why this job: Make a real difference in creating a safe and welcoming space for customers.
- Qualifications: Experience in people management within retail, security, or facilities management.
The predicted salary is between 45000 - 45000 £ per year.
We are recruiting on behalf of our client for an experienced and proactive Dual Service Manager to oversee Cleaning and Security operations at a shopping centre in Kent. This is a hands-on leadership role responsible for managing onsite teams, maintaining high operational standards, and ensuring a safe, clean, and welcoming environment for customers, tenants, and colleagues. The successful candidate will have strong people management experience within a retail, security, or facilities management environment and be confident managing performance, compliance, and day-to-day service delivery.
Key Responsibilities:
- Manage and lead onsite Cleaning and Security teams to ensure high service standards are consistently delivered.
- Allocate duties and support onsite supervisors and colleagues to meet operational requirements and customer expectations.
- Oversee payroll and rota management across both departments.
- Conduct HR-related processes including investigations, probation reviews, appraisals, and wellbeing check-ins.
- Ensure KPI targets are achieved and provide accurate reporting for customer and asset meetings.
- Monitor cleaning standards through regular audits and inspections, implementing improvements where required.
- Deliver inductions, toolbox talks, refresher training, and ongoing coaching to team members.
- Maintain compliance across Health and Safety regulations.
Dual Service Manager in Kent employer: BRIDGE RECRUITMENT
Contact Detail:
BRIDGE RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Service Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and facilities management sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Dual Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to people management and operational standards. We suggest doing mock interviews with friends or using online resources to boost your confidence and nail that leadership vibe.
✨Tip Number 3
Showcase your hands-on experience! When you get the chance to chat with potential employers, highlight specific examples of how you've successfully managed teams and improved service delivery in previous roles. We want to see that passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for proactive candidates like you to join our team.
We think you need these skills to ace Dual Service Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dual Service Manager role. Highlight your experience in managing teams, especially in cleaning and security operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've maintained high operational standards in previous positions.
Showcase Your People Management Skills: Since this role involves leading onsite teams, make sure to emphasise your people management experience. We love seeing how you've motivated and developed your team members in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BRIDGE RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Dual Service Manager. Brush up on your knowledge of cleaning and security operations, as well as any relevant compliance standards. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Since this role involves managing teams, be prepared to discuss your people management experience. Think of specific examples where you've successfully led a team, resolved conflicts, or improved performance. Highlighting these experiences will demonstrate your capability to lead onsite teams effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. For instance, how would you handle a situation where cleaning standards are not being met? Practising your responses to such questions can help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges they face in maintaining service standards. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.