At a Glance
- Tasks: Manage customer contracts and lead a dynamic team to ensure top-notch service delivery.
- Company: Leading shopping centre management firm with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Opportunity to work in a collaborative team with a focus on health and safety.
- Why this job: Join us to make a real impact in a fast-paced retail environment while developing your leadership skills.
- Qualifications: Experience in building services and strong communication skills are essential.
The predicted salary is between 55000 - 60000 £ per year.
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required. To provide operational, financial and commercial management of the shopping centre and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service.
Main Duties:
- Ensure all Company and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
- Update asset lists, schedules and instruction sets on the computerised maintenance management system.
- Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors.
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to team.
- Contribute to the appraisal of staff and suppliers.
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes.
- Ensure best purchasing practise using the companies nominated suppliers.
- Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Support Account Manager in all internal and external audits that are undertaken.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that the correct staff and efficiency levels are maintained on site.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Exceptional customer relationship skills.
- Effective, ongoing and structured management of the contract management team.
- Ongoing Health and Safety reviews across contract portfolio.
- Leadership ability and understanding of project management.
- Regular reviews with supervisors and engineering staff to always ensure full compliance.
- Strong communicator across all aspects of the business.
- Effective negotiating skills.
- Monthly Contract Report – performance of contract portfolio.
- Analytical reporting of portfolio contract performance.
- Planning and organisation skills.
- Strong aptitude for Sales and Marketing techniques.
- Regular performance and target reviews of engineering team.
- Appraisals of engineering team.
- Holding and execution of Disciplinary hearings.
- Development of new business opportunities.
- Support to your line manager.
- Participate in Duty Manager duties on rolling rota.
Person Specification:
Essential:
- Proven successful working relationships with high end service providers.
- Self-motivated.
- Evidence of high quality experience in Building Services.
- Time served apprenticeship.
- C&G/NVQ in mechanical or electrical discipline.
- Advanced knowledge of Building Management Systems.
- NEBOSH General Certificate.
- Sound level of administration and organisational skills.
- Excellent knowledge of Excel and IT programmes.
- P&L accountability for all contracts.
- Commercial awareness.
- Strong communicator.
- IT Skills – Intermediate / Advanced level.
- Working knowledge of Concept FSI Go.
Desirable:
- 18th Edition IEE.
- NEBOSH Fire Certificate.
- City & Guilds Refrigerant, Safe Handling.
- ACS/Gas Safe qualifications.
- Experience of working with a Shopping Centre/retail environment.
Contract Manager employer: BRIDGE RECRUITMENT
As a Contracts Manager at our Nottingham shopping centre, you will join a dynamic team that values exceptional customer service and fosters strong relationships with both clients and colleagues. We offer a supportive work culture that prioritises employee growth through structured performance reviews and ongoing training opportunities, ensuring you can thrive in your role while contributing to the centre's success. With competitive salary packages and a commitment to health and safety, we provide an environment where you can make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to contract management and customer relations. The more comfortable you are speaking about your experience, the better you'll perform in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Get applying!
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing contracts, customer relationships, and any relevant qualifications like NEBOSH or C&G/NVQ. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your leadership abilities and your knack for building strong customer relationships. We love a good story!
Show Off Your Achievements:When filling out your application, don’t just list your duties—show us what you’ve achieved! Use numbers and examples to illustrate how you've improved processes or saved costs in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BRIDGE RECRUITMENT
✨Know Your Contracts Inside Out
Make sure you understand the ins and outs of contract management, especially in a shopping centre context. Brush up on relevant legislation, health and safety policies, and any specific requirements related to the role. This will show your potential employer that you're not just familiar with the basics but are ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on performance reviews, training, and conflict resolution. Highlighting your leadership style and how it aligns with their expectations can set you apart from other candidates.
✨Demonstrate Strong Customer Relationship Management
This role requires exceptional customer relationship skills. Be ready to discuss how you've built and maintained strong relationships with clients in previous roles. Use specific examples to illustrate your approach to fostering new business opportunities and ensuring client satisfaction.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions about building management systems and your experience with them. Brush up on your technical knowledge and be prepared to discuss how you've applied this in real-world scenarios. This will demonstrate your capability to provide the necessary technical support to your team.
