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For Companies At a Glance
- Tasks: Lead and manage cleaning services for prestigious client properties in London.
- Company: Join a reputable organisation in the soft service industry.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Why this job: Make a real impact by delivering exceptional service and building strong client relationships.
- Qualifications: Experience in operations management within the cleaning industry is essential.
- Other info: Dynamic role with a focus on continuous improvement and high performance.
The predicted salary is between 52000 - 78000 £ per year.
Our client is seeking a dynamic and experienced Operations Manager to oversee a portfolio of high-profile client properties across Central London. This is a fantastic opportunity for a proactive, solutions-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional cleaning services.
This role combines hands-on operational leadership with strong client relationship management, ensuring consistent service excellence, continuous improvement, and real value for clients.
The Role
You will be responsible for the operational delivery of cleaning services across several client sites, leading teams and supply chain partners while maintaining the highest standards of service, compliance, and performance.
Key Responsibilities:
- Managing the delivery of cleaning services to a prestigious portfolio of client sites
- Ensuring outstanding service delivery and exceeding performance targets
- Leading and motivating line managers and site teams to achieve high performance
- Managing and monitoring team performance, standards, and KPIs
- Controlling financial performance, including budgets and expenditure
- Building and maintaining strong client relationships to support retention and growth
- Managing supply chain partners to ensure service excellence
- Ensuring full compliance with Health & Safety standards across all sites
- Identifying opportunities for continuous improvement and added value.
About You:
You’ll be an experienced operations professional with a strong background in the cleaning industry and a proven ability to manage complex, multi-site contracts.
You will bring:
- Proven experience managing large, diverse service delivery teams
- Strong knowledge of operational challenges in the cleaning industry
- Strategic vision
- Excellent budgeting, financial control, and performance management skills
- Experience working across multiple service contracts
- Strong leadership, communication, and stakeholder management abilities
- A proactive, flexible approach with excellent attention to detail
- Confidence working independently and managing competing priorities
- Proficiency in MS Office and industry-related systems.
Desirable:
- IOSH or NEBOSH qualification
- SIA Security Guarding licence (if managing security contracts)
Why Apply?
This is an opportunity to join a growing organisation with a strong reputation in the soft service industry, working with prestigious clients and playing a key role in shaping service delivery and client satisfaction across a high-profile London portfolio.
Operations Manager in City of London employer: BRIDGE RECRUITMENT
Contact Detail:
BRIDGE RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they deliver exceptional cleaning services. This will help you tailor your responses and show that you're genuinely interested in making a difference in their operations.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams, managed budgets, and exceeded performance targets. Highlighting your experience in managing diverse service delivery teams will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and contributing to our reputation in the soft service industry.
We think you need these skills to ace Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing cleaning services and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the cleaning industry and how your strategic vision aligns with our goals at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to exceed performance targets and manage complex contracts. Numbers speak volumes, so if you’ve improved KPIs or managed budgets effectively, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for in an Operations Manager!
How to prepare for a job interview at BRIDGE RECRUITMENT
✨Know Your Cleaning Industry Inside Out
Make sure you brush up on the latest trends and challenges in the cleaning industry. Being able to discuss operational hurdles and solutions will show that you're not just familiar with the role but also passionate about it.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and manage diverse groups, as well as how you've handled performance issues or conflicts. This will showcase your leadership style and effectiveness.
✨Showcase Your Financial Acumen
Be ready to discuss your experience with budgeting and financial control. Bring specific examples of how you've managed costs and improved financial performance in previous roles. This is crucial for an Operations Manager position.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their operations and client relationships. This not only shows your interest but also helps you assess if the company is the right fit for you.
