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- Tasks: Manage cleaning services across multiple sites and enhance client experiences.
- Company: Established family-owned Facilities Management provider with strong values.
- Benefits: 25 days annual leave, flexible working, paid volunteering day, and competitive salary.
- Why this job: Shape service delivery in a supportive culture while driving innovation and sustainability.
- Qualifications: Strong communication, leadership experience, and ability to manage multiple contracts.
- Other info: Genuine opportunities for career progression and professional development.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with one of the UK’s most established independent Facilities Management providers, renowned for delivering tailored soft service solutions to an impressive portfolio of premium commercial, corporate and mixed‑use clients nationwide. Our client is a forward‑thinking, family‑owned organisation known for its strong values, long‑term client partnerships and commitment to service excellence. With decades of industry experience, they have built a reputation for combining a personal, hands‑on approach with the capability and professionalism of a large FM operator. Their focus on innovation, sustainability and employee development sets them apart within the industry.
As the business continues to grow across the London region, they are seeking an experienced and highly motivated Account Manager to oversee operational service delivery across a portfolio of sites. This role offers the opportunity to play a key part in shaping how services are delivered while working within a supportive, people‑focused culture.
Key Responsibilities- Manage the day‑to‑day delivery of cleaning and soft FM services across multiple client locations, ensuring consistent high standards.
- Ensure services meet contractual requirements and continually look for opportunities to enhance the client experience.
- Lead, motivate, and support cleaning teams, fostering a positive working environment focused on performance and development.
- Monitor KPIs, conduct regular performance reviews, and use data to drive improvements across your contracts.
- Build and maintain strong relationships, holding regular review meetings and acting as the main point of contact for your sites.
- Conduct routine site audits, address service gaps, and ensure corrective actions are implemented effectively.
- Promote new ideas, technologies, and processes that could enhance service delivery or operational efficiency.
- Uphold the highest standards of H&S across all locations, ensuring teams are trained, aware, and compliant.
- Identify training needs, support staff development, and ensure teams are equipped to deliver exceptional service.
- Strengthen client relationships to support potential contract growth or additional service offerings.
- Liaise with supply chain partners to maintain seamless delivery and uphold service quality.
- Strong communicator with excellent interpersonal skills, able to build rapport across all levels.
- Proven leadership experience, with the ability to inspire and guide operational teams.
- Confident managing multiple contracts within FM, particularly soft services or cleaning environments.
- Commercially aware and comfortable working with financial information.
- Organised, flexible, and able to manage competing priorities in a fast‑paced environment.
- A proactive problem‑solver with experience driving change and implementing improvements.
- Comfortable working independently while collaborating effectively with wider management teams.
One paid volunteering day per year to support a charity of your choice. Genuine opportunities for career progression and professional development. 25 days annual leave plus 8 public holidays per year. Flexible working arrangements to support work‑life balance. Competitive salary package. All essential IT equipment provided.
Account Manager - Contract Cleaning employer: BRIDGE RECRUITMENT
Contact Detail:
BRIDGE RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Contract Cleaning
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about service excellence and client relationships, think of examples from your past that showcase your leadership skills and ability to enhance client experiences.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in managing multiple contracts or improving service delivery. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Account Manager - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your leadership experience and any relevant achievements in facilities management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your values align with our commitment to service excellence and innovation.
Showcase Your Communication Skills: As a strong communicator, it's important to demonstrate this in your application. Use clear and concise language, and don’t hesitate to share examples of how you've built relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at BRIDGE RECRUITMENT
✨Know Your Client
Before the interview, research the company’s portfolio and their approach to client relationships. Understanding their values and how they deliver tailored solutions will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing multiple contracts. Use specific examples that highlight your ability to motivate staff and drive performance improvements, as this is crucial for the Account Manager role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've successfully identified service gaps or implemented changes that enhanced operational efficiency. Sharing these stories will show your proactive approach and ability to drive change, which is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s future plans, particularly regarding innovation and sustainability. This not only shows your interest but also gives you a chance to assess if their culture aligns with your values.
