At a Glance
- Tasks: Manage repair claims and coordinate with partners for efficient service delivery.
- Company: Dynamic company focused on outstanding customer service in repairs.
- Benefits: Competitive salary, onsite parking, and a supportive team environment.
- Other info: Exciting opportunities for career growth in a collaborative atmosphere.
- Why this job: Join a fast-paced team where your organisational skills can shine and make a real impact.
- Qualifications: Strong communication skills and experience in insurance claims or customer operations.
The predicted salary is between 28000 - 30000 £ per year.
Salary - £28,000 to £30,000
Location: Tyne and Wear district
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey.
This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference.
This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities:- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner.
- Oversee and administer incoming repair claims and allocate works to appropriate network partners.
- Manage work in progress using systems.
- Liaise confidently with clients, loss adjusters, and other stakeholders.
Repairs Administrator employer: Bridge Recruitment UK
As a Repairs Administrator in the Tyne and Wear district, you will join a dynamic team dedicated to delivering exceptional service in the managed repair sector. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. With competitive salaries, on-site parking, and a commitment to excellence, we provide a rewarding environment where you can truly make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills in managing claims and coordinating repairs align with their mission. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Administrator role. Highlight your experience in managing claims and coordinating repairs, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your organisational skills and communication abilities, and let us know how you can contribute to delivering outstanding service.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to highlight experiences where you've effectively communicated with clients or managed expectations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Bridge Recruitment UK
✨Know Your Stuff
Make sure you understand the ins and outs of the repairs and claims process. Brush up on common terminology used in insurance and property repairs, as well as the specific SLAs and KPIs relevant to the role. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle the fast-paced nature of the job.
✨Organisational Skills are Key
Be ready to discuss how you manage multiple tasks and priorities. Think of specific tools or methods you use to stay organised, especially when dealing with incoming claims and coordinating repairs. Highlighting your organisational prowess will reassure them that you can handle the workload.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to customer service and how they measure success in the role. This shows that you’re not only interested in the position but also in how you can contribute to their goals. Plus, it gives you a chance to assess if the company is the right fit for you.
