At a Glance
- Tasks: Manage repair claims and coordinate with clients and contractors for efficient service.
- Company: Join a leading industry innovator focused on exceptional customer experiences.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Exciting growth opportunities within a modern customer operations team.
- Why this job: Make a real impact in a fast-paced role while enhancing your organisational skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.
You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations.
This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate works to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer-first approach
- Ability to work effectively in a fast-moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
- Experience using job management or claims management systems
- Knowledge of household insurance claims
- Understanding of small building works and emergency repairs
You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business, help shape new ways of working within a modern customer operations team, work collaboratively across Customer, Technology, Operations, Finance, and People teams, and have the opportunity to develop your skills and grow with the business.
Join a company committed to delivering exceptional customer experiences. If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today.
Repairs Administrator in Hebburn employer: Bridge Recruitment UK
Join a dynamic team in Tyne and Wear as a Repairs Administrator, where your contributions will directly impact customer satisfaction and operational success. We offer a supportive work culture that prioritises employee growth, with opportunities to develop your skills in a fast-paced environment. Enjoy the benefits of on-site parking and the chance to be part of an innovative company committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Hebburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or family to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our exciting team!
We think you need these skills to ace Repairs Administrator in Hebburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in insurance claims or property repairs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your organisational skills and ability to handle multiple tasks – we love that!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication abilities. Keep it clear, concise, and professional – we appreciate a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bridge Recruitment UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Administrator inside out. Familiarise yourself with insurance claims processes, property repairs, and the specific SLAs and KPIs mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle customer concerns and maintain a positive approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you've successfully juggled competing demands or met tight deadlines. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
