At a Glance
- Tasks: Manage renewal logs and process sales orders using SAGE.
- Company: Bridge Recruitment is assisting a well-established client in Cramlington.
- Benefits: Salary of £24,763 per year with full-time hours from Monday to Friday.
- Other info: Flexibility to adapt to business and industry changes is essential.
- Why this job: Join an expanding team and enhance your customer service skills.
- Qualifications: Minimum of 2 years experience in a similar role required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cramlington
Salary: £24,763 per year
Hours: Monday - Friday, 9am - 5pm.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for a Customer Service Administrator to join their ever-expanding team.
Responsibilities of the Customer Service Administrator:
- Manage renewal log, including the daily additions following shipment.
- Contact customers to acquire purchase orders for new period.
- Manage the Maintenance contract log, including the daily additions following contract awards.
- Qualify and action Maintenance renewal invoicing.
- Produce customer reconcile statement.
- Engage with sales and service teams to manage the customer relationship.
- Maintain and record market and customer information within CRM system.
- Demonstrate a high level of customer service.
- Processing of work orders and scheduling service visits.
- Provide exemplary support for our many customers' enquiries via telephone and email across customer service.
- Input/process sales orders and invoices in the system (SAGE) ensuring smooth timely order processing including sorting, routing and progressing orders received.
- Communicate accurate information to all parties involved in the processes and the end user.
- Consult with other departments updating on customer account, quotations, progress, order status and other.
- Any other duties for business needs.
Requirements of the Customer Service Administrator:
- Driven and focused to work on own initiative.
- Minimum of 2 years experience within a similar role.
- Excellent communication skills. Must have a strong customer service ethic.
- Be able to communicate effectively with both written and oral methods such as emails, phone calls etc.
- Be flexible to both business and industry changes.
- Well organised and able to prioritise and multitask.
- Initiative-taking and capable of dealing with fast moving and varied events which are demanding.
- Computer literate with the ability to use Microsoft Office suite of applications, Word, and intermediate Excel skills, specifically, spreadsheet capability.
- Sage or Salesforce experience is desirable.
- Able to analyse complex situations and give balanced well-considered decisions.
If you feel like you meet the above criteria for the Customer Service Administrator role, then please apply now!
Customer Service Administrator in Cramlington employer: Bridge Recruitment UK
Located in Cramlington, this established client offers a competitive salary and values strong customer service. The team is expanding, providing opportunities for growth and development in a dynamic environment.
We think you need these skills to ace Customer Service Administrator in Cramlington
Customer Service Skills
Communication Skills
CRM System Management
Order Processing
SAGE Software Proficiency
Microsoft Office Suite
Excel Skills
