At a Glance
- Tasks: Manage and resolve customer complaints, ensuring thorough investigations and positive outcomes.
- Company: Well-established housing organisation with a focus on customer service.
- Benefits: Competitive pay, hybrid working, and potential for permanent position.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by solving problems and helping customers every day.
- Qualifications: Strong customer service skills and experience in complaint resolution.
Location: Stratford, London or Trafford, Manchester (Hybrid Working)
Hours: 35 hours per week
Pay Rate: London: £17.56 per hour Manchester: £15.28 per hour
Bridge Recruitment is delighted to be recruiting for an experienced Customer Escalation Officer to join a well-established housing organisation. This is an ongoing temporary position with the opportunity to become permanent for the right candidate. This is an excellent opportunity for someone with strong customer service and complaint resolution experience who enjoys solving problems, working collaboratively and making a genuine difference to customers.
The Role
Working within a busy customer resolution team, you will manage a varied caseload of complex customer escalations, ensuring issues are investigated thoroughly and resolved professionally. You'll act as the main point of contact for customers throughout the process, liaising with internal departments and contractors to deliver excellent service and positive outcomes.
Key Responsibilities
- Manage and resolve complex customer escalations from start to finish.
- Investigate complaints and coordinate responses with internal teams and contractors.
- Produce clear, professional communication to customers regarding their complaints.
Complaints Officer employer: Bridge Recruitment UK
As a Neighbourhood Housing Lead in East London, you will be part of a dynamic team dedicated to enhancing resident satisfaction and community trust. Our company fosters a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the lives of residents. With a focus on collaboration and community engagement, we offer a unique chance to contribute to a vital service in a vibrant urban environment.
