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- Tasks: Deliver exceptional customer service and manage engineer appointments.
- Company: Join a well-established team in a growing company.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference in customer satisfaction and enjoy a dynamic role.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27976 - 27976 £ per year.
Location: Cheam
Salary: GBP27,976 per year.
Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.
Job type: Full-time, permanent. (5-month probation)
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities of the Customer Service Operative:
- Achieve exceptional standards of customer service and always deliver The Perfect Repair
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers' timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
Requirements of the Customer Service Operative:
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a customer service/call centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now.
Customer Service Operative in Sutton employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative in Sutton
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you would handle challenging calls or high-pressure situations. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your communication skills during the interview. Be clear and concise in your responses, and don’t hesitate to ask for clarification if you need it. Remember, they’re looking for someone who can handle calls with ease!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the role and leave a positive impression. Plus, it shows you’re proactive, which is a key trait for a Customer Service Operative!
We think you need these skills to ace Customer Service Operative in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled challenging situations and delivered exceptional service in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Operative role. Share specific examples of your achievements and how they relate to the job.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Operative. Familiarise yourself with tasks like managing engineer diaries and handling customer calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled challenging calls or resolved customer issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Stay Calm Under Pressure
Given the high-pressure environment, be ready to discuss how you manage stress and maintain composure. You might want to share specific instances where you successfully navigated difficult situations. This will reassure the interviewer that you can handle the demands of the job.
✨Demonstrate Your Initiative
Employers love candidates who show initiative. Prepare to talk about times when you went above and beyond in your previous roles. Whether it was improving a process or helping a colleague, showcasing your proactive attitude will set you apart from other candidates.