At a Glance
- Tasks: Manage repair claims and coordinate with partners to deliver exceptional service.
- Company: Join a leading industry innovator in customer operations.
- Benefits: Competitive salary, on-site parking, and opportunities for skill development.
- Other info: Be part of a dynamic team with excellent career growth potential.
- Why this job: Make a real impact in a fast-paced environment while helping customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.
You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations.
This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate works to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer-first approach
- Ability to work effectively in a fast-moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
- Experience using job management or claims management systems
- Knowledge of household insurance claims
- Understanding of small building works and emergency repairs
You could have the exciting chance to work for a leading industry leader:
- Be part of a growing and innovative business
- Help shape new ways of working within a modern customer operations team
- Work collaboratively across Customer, Technology, Operations, Finance, and People teams
- Opportunity to develop your skills and grow with the business
- Join a company committed to delivering exceptional customer experiences
If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today.
Repairs Manager employer: Bridge Recruitment UK Ltd
Join a dynamic and innovative team as a Repairs Manager in the Tyne and Wear district, where your contributions will directly impact customer satisfaction and operational success. We offer a supportive work culture that prioritises employee growth, with opportunities to develop your skills while working collaboratively across various departments. Enjoy the benefits of a competitive salary, on-site parking, and the chance to be part of a leading company dedicated to exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs management and customer service. Think about your past experiences and how they relate to the role – we want to hear your stories!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or claims efficiently in the past. This will demonstrate that you can handle the fast-paced environment we thrive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in insurance claims or property repairs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Repairs Manager role. Share specific examples of how you've managed claims or coordinated repairs in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication abilities. Keep it clear, concise, and professional. Remember, we’re looking for someone who can keep everyone informed throughout the repair journey!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Repairs Manager role. Familiarise yourself with common insurance claims processes, property repairs, and the specific SLAs and KPIs mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication abilities, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or managed difficult situations in the past. This will demonstrate your customer-first approach and ability to handle complaints professionally.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise work in a fast-paced environment. You could share specific tools or methods you use to stay organised, especially when dealing with incoming claims and coordinating repairs. This will highlight your strong organisational skills, which are essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
