At a Glance
- Tasks: Manage repair claims and coordinate with partners to deliver exceptional service.
- Company: Join a growing and innovative business in Tyne and Wear.
- Benefits: Competitive salary, skill development, and a supportive team environment.
- Other info: Fast-paced role with opportunities for career growth.
- Why this job: Make a real impact while shaping modern customer operations.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast‑paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities
- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate work to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third‑party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
Essential Skills & Experience
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer-first approach
- Ability to work effectively in a fast-moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
Desirable
- Experience using job management or claims management systems
- Knowledge of household insurance claims
- Understanding of small building works and emergency repairs
Why Join Us
- Be part of a growing and innovative business.
- Help shape new ways of working within a modern customer operations team.
- Work collaboratively across Customer, Technology, Operations, Finance, and People teams.
- Opportunity to develop your skills and grow with the business.
- Join a company committed to delivering exceptional customer experiences.
Repairs Manager in North East employer: Bridge Recruitment UK Ltd
Join a dynamic and innovative team as a Repairs Manager in the Tyne and Wear district, where your contributions will directly impact customer satisfaction and operational excellence. We offer a supportive work culture that prioritises employee growth, with opportunities to develop your skills and advance within the company. Enjoy a competitive salary, on-site parking, and the chance to be part of a collaborative environment dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager in North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and repairs, so you can showcase how your skills align with their mission. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and making a difference in the repair service.
We think you need these skills to ace Repairs Manager in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and insurance claims. We want to see how your skills match the role of Repairs Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent verbal and written skills. Clear, concise language will show us you can handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the repairs and claims process. Brush up on your knowledge of household insurance claims and small building works. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Remember, a calm and professional manner goes a long way!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you successfully juggled competing demands or met tight deadlines. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a complaint or coordinating emergency repairs. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that showcase your problem-solving skills.
