At a Glance
- Tasks: Manage repair claims and coordinate with clients and contractors for efficient service.
- Company: Join a dynamic team in the Tyne and Wear district focused on customer satisfaction.
- Benefits: Competitive salary, potential for flexible working, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by ensuring smooth repair processes.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Location: Tyne and Wear district
Salary: GBP28,000 - GBP30,000 per year
Hours: 37.5 hours per week, between the hours of 8am - 6pm.
Job type: Full-time, permanent (potential for flexible working)
As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.
You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference.
Key Responsibilities- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate works to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer-first approach
- Ability to work effectively in a fast-moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Repairs Administrator in North East employer: Bridge Recruitment UK Ltd
Join a dynamic team in Tyne and Wear as a Repairs Administrator, where your contributions directly impact customer satisfaction and service excellence. We offer a supportive work culture that values flexibility, professional growth, and collaboration, ensuring you thrive in a fast-paced environment. With competitive salary packages and opportunities for career advancement, this role is perfect for those looking to make a meaningful difference in the property repairs sector.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridge Recruitment UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridge Recruitment UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Administrator in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridge Recruitment UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Bridge Recruitment UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridge Recruitment UK Ltd!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
