At a Glance
- Tasks: Manage claims and coordinate repairs while providing excellent customer service.
- Company: Join a growing and innovative business in the Tyne and Wear district.
- Benefits: Competitive salary, skill development, and a collaborative work environment.
- Other info: Fast-paced role with opportunities for career growth and development.
- Why this job: Make a real impact by shaping customer experiences in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities
- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner.
- Oversee and administer incoming repair claims and allocate works to appropriate network partners.
- Manage work in progress using systems.
- Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers.
- Coordinate emergency repairs within agreed timescales.
- Monitor claim progress to ensure all KPIs and SLAs are achieved.
- Obtain estimates, reports, surveys, and supporting documentation.
- Ensure customers are kept informed throughout the claims process.
- Handle complaints and customer concerns professionally and efficiently.
- Produce reports and estimates using Microsoft Office applications.
- Manage delegated authority limits and seek approvals where required.
- Complete claim closure checks and prepare files for invoicing.
Essential Skills & Experience
- Previous customer service experience within insurance claims, property repairs, or a related environment.
- Excellent verbal and written communication skills.
- Strong telephone manner and customer-first approach.
- Ability to work effectively in a fast-moving environment with SLAs and KPIs.
- Excellent organisation and prioritisation skills.
- Ability to remain calm under pressure and manage multiple tasks.
- Experience using Microsoft Office packages.
- Strong attention to detail and accuracy in all correspondence and system updates.
- Proactive, adaptable, and able to use initiative.
- Positive and professional approach when handling difficult situations.
Desirable
- Experience using job management or claims management systems.
- Knowledge of household insurance claims.
- Understanding of small building works and emergency repairs.
Benefits
- Be part of a growing and innovative business.
- Help shape new ways of working within a modern customer operations team.
- Work collaboratively across Customer, Technology, Operations, Finance, and People teams.
- Opportunity to develop your skills and grow with the business.
- Join a company committed to delivering exceptional customer experiences.
To apply, please call me today.
Claims Administrator in North East employer: Bridge Recruitment UK Ltd
Join a dynamic and innovative team in Tyne and Wear as a Claims Administrator, where you will have the opportunity to make a real impact on customer experiences. With a strong focus on employee growth and collaboration across various departments, we offer a supportive work culture that values your contributions and encourages skill development. Enjoy the benefits of a competitive salary, on-site parking, and the chance to be part of a forward-thinking company dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims administration. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Administrator in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and insurance claims. We want to see how your skills match the role of Claims Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. Keep it professional but let your personality come through!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application reflects your excellent communication abilities. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims and property repairs. Familiarise yourself with common terminology and processes, as this will show your potential employer that you’re serious about the role and understand the industry.
✨Show Off Your Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively communicated with clients or managed difficult situations in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise work, especially in a fast-paced environment. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
