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- Tasks: Manage rent accounts, reduce arrears, and negotiate repayment plans with residents.
- Company: Leading housing provider with a busy Income Management team.
- Benefits: Generous pension, 28+ days annual leave, health plan, and more.
- Why this job: Make a real difference in people's lives while developing your negotiation skills.
- Qualifications: Experience in customer-focused roles and strong communication skills.
- Other info: Hybrid working model with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for Housing Income Officers to join a busy Income Management team within a leading housing provider. You’ll manage your own portfolio of rent accounts, working with residents to reduce arrears, agree repayment plans and protect rental income. This is a high-contact role involving regular phone work, negotiation, and case progression – including preparing matters for court and attending hearings where required.
We’re looking for:
- Experience in a fast-paced, customer-focused role
- Strong negotiation and communication skills
- Confidence handling difficult conversations
- Good organisation and decision-making ability
- Background in arrears, debt recovery or income collection (desirable)
Excellent benefits package including generous pension, 28+ days annual leave, health plan and more. If you’re resilient, proactive and ready to take ownership of your caseload, we’d love to hear from you.
Housing Income Officer in Manchester employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer in Manchester
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves a lot of discussions around arrears and repayment plans, try role-playing with a friend or family member to get comfortable with those tricky conversations.
✨Tip Number 3
Prepare some examples from your past experiences that highlight your organisation and decision-making skills. Think about times when you successfully managed a caseload or resolved a difficult situation – these stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Income Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused roles and any relevant skills in negotiation and communication. We want to see how you’ve handled similar situations before!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Housing Income Officer role. Share specific examples of how you've successfully managed rent accounts or dealt with difficult conversations.
Showcase Your Organisation Skills: Since this role involves managing a portfolio, it’s crucial to demonstrate your organisational abilities. Mention any tools or methods you use to keep track of your workload and ensure nothing slips through the cracks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Income Officer inside out. Familiarise yourself with key terms like arrears, debt recovery, and income collection. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves regular phone work and handling difficult conversations, practice articulating your thoughts clearly. You might want to prepare examples of past experiences where you've successfully negotiated or resolved conflicts. This will demonstrate your strong communication skills and ability to manage high-pressure situations.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to negotiate repayment plans or handle a difficult resident. Practising these scenarios beforehand can help you feel more at ease and showcase your negotiation skills effectively.
✨Organise Your Thoughts
Good organisation is key in this role, so come prepared with a structured way to present your experience. Use the STAR method (Situation, Task, Action, Result) to frame your answers. This will help you stay focused and ensure you cover all the important points without rambling.