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For Companies At a Glance
- Tasks: Manage resident relationships and deliver top-notch housing services.
- Company: Leading housing provider in East London with a focus on community.
- Benefits: Competitive pay, hybrid working, and the chance to make a difference.
- Other info: Temporary role with opportunities for growth and development.
- Why this job: Be the voice for residents and tackle real issues in your community.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 42000 - 45000 £ per year.
Location: Newham East London
Salary: £20.50ph
About the Role
Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high‑quality housing management service. This is a hands‑on role where you'll build strong relationships, resolve issues, and act as an advocate for residents.
Key Responsibilities
- Manage relationships with residents and act as their primary point of contact
- Deliver a customer‑focused housing management service
- Handle issues including anti‑social behaviour, tenancy breaches, and estate management
- Carry out tenancy audits, inspections, and estate visits
- Provide advice on tenancy and property matters
- Work with internal teams and external partners (e.g. councils, police)
- Respond to complaints, enquiries, and escalations
- Identify risks and support safeguarding of vulnerable residents
About You
- Experience in housing management or similar
- Strong knowledge of tenancy management, ASB, and safeguarding
- Understanding of property/estate management and housing legislation
- Excellent communication and customer service skills
- Proactive, organised, and confident in problem‑solving
- Experience working with tenants or leaseholders
Desirable
- Housing or IRPM qualification
This is a temporary role and working Hybrid.
Neighbourhood Housing Officer in London employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. Building relationships can lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their needs, especially around tenancy management and customer service.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled issues like anti-social behaviour or tenancy breaches in the past. This will demonstrate your hands-on approach!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Neighbourhood Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Housing Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves building strong relationships with residents, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share a brief example of how you've successfully resolved issues in the past.
Highlight Problem-Solving Experience: This position requires a proactive approach to problem-solving. In your application, mention specific instances where you've tackled challenges, especially related to tenancy management or anti-social behaviour. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your Patch
Before the interview, familiarise yourself with the specific area you'll be managing. Understand the demographics, common issues, and any recent developments in the neighbourhood. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Neighbourhood Housing Officer, strong communication is key. Prepare examples of how you've effectively resolved conflicts or built relationships with residents in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Understand Housing Legislation
Brush up on relevant housing legislation and tenancy management practices. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role. Consider bringing up recent changes in legislation that could impact your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle situations like anti-social behaviour or tenancy breaches. Having structured responses ready will help you convey your thought process and decision-making abilities effectively.