Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ITIL-aligned assessments and deliver impactful recommendations for ITSM practices.
- Company: Dynamic consultancy focused on IT service management excellence.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a difference in ITSM while working with top-tier clients and tools.
- Qualifications: Experience in ITIL/ITSM assessments and strong stakeholder management skills.
- Other info: Initial 3-month contract with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
This is a role to support short-term advisory and assessment engagements.
Key Responsibilities:
- Lead and deliver ITIL-aligned ITSM maturity assessments
- Conduct stakeholder interviews and service reviews
- Assess ITSM practices across people, process, governance, tooling, and metrics
- Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps
- Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness
Required Experience:
- Proven experience delivering ITIL / ITSM maturity assessments
- Strong working knowledge of ITIL v3 and/or ITIL 4 practices
- Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- ITIL 4 Managing Professional or Strategist certification
- Experience working with regulated or professional services clients preferred
- Excellent stakeholder management and documentation skills
Initial contract is 3 months and inside IR35 with potential to extend.
ITSM Consultant employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-world applications. Be ready to discuss how you've delivered ITSM maturity assessments and the tools you've used, like ServiceNow or Jira.
✨Tip Number 3
Showcase your skills with a portfolio! Create a document that highlights your past projects, including maturity heatmaps and gap analyses. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace ITSM Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and ITSM maturity assessments. We want to see how your skills align with the key responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ITSM Consultant role. Mention specific experiences that relate to stakeholder management and producing executive-level deliverables, as these are crucial for us.
Showcase Your Tools Experience: We’re keen on candidates who have hands-on exposure to ITSM tools like ServiceNow or Jira Service Management. Make sure to include any relevant projects or roles where you’ve used these tools effectively in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and ITIL 4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in delivering maturity assessments. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Prepare for Stakeholder Scenarios
Since stakeholder interviews are a key part of the role, think about how you would approach these discussions. Prepare examples of how you've successfully managed stakeholders in the past, and be ready to demonstrate your communication skills and ability to gather insights.
✨Showcase Your Tool Proficiency
Familiarise yourself with ITSM tools like ServiceNow, BMC, and Jira Service Management. Be prepared to discuss your hands-on experience with these tools and how they’ve helped you in previous projects. This will highlight your practical skills and readiness for the role.
✨Bring Executive-Level Deliverables Examples
Since producing executive-level deliverables is part of the job, consider bringing examples of maturity heatmaps, gap analyses, or roadmaps you've created. This will not only demonstrate your capability but also give the interviewers a tangible sense of your work style and output.
