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- Tasks: Assist the Helpdesk team with client queries and job administration.
- Company: Building maintenance company in Dartford, Kent, with a supportive team.
- Benefits: Earn GBP13 an hour with part-time hours and flexible working days.
- Why this job: Gain valuable experience in a fast-paced helpdesk environment while supporting a dynamic team.
- Qualifications: Organised, confident on the phone, and able to handle multiple tasks.
- Other info: Perfect for students seeking part-time work with potential for growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Dartford, Kent
Hours: Part-time - 3 days per week (Monday, Wednesday, Thursday) holiday cover
Salary - GBP13 an hour
My client is a building maintenance company based in Dartford, Kent, and they are looking to recruit a Helpdesk Assistant to support their Helpdesk and Procurement Team during a period of maternity leave.
Purpose of the Role
To assist the Helpdesk team with the day-to-day management of client queries, job administration, and coordination with engineers and site contacts.
Duties & Responsibilities
- Handling day-to-day queries from clients
- Taking inbound phone calls from clients
- Providing clients with regular job updates
- Preparing and sending relevant paperwork
- Ensuring paperwork is completed correctly and uploaded onto the system
- Preparing quotations
- Chasing engineers for paperwork and photographs of completed works
- Calling sites to book in works and liaising with site contacts
- Ensuring schedules are sent with all relevant information
- General administration duties, including filing and organising paperwork
Working Hours
Three days per week (Monday, Wednesday, Thursday) Holiday cover required. Flexibility on working days may be considered, however Wednesday is non-negotiable.
This role would suit someone who is organised, confident on the phone, and comfortable working in a fast-paced helpdesk environment.
Locations
Helpdesk Assistant in Dartford, Kent employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Assistant in Dartford, Kent
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you chat with them, drop in some of that knowledge to show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling client queries over the phone, try role-playing with a friend. This will help you feel more confident when those calls come in.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or handled paperwork efficiently. They’ll want to see how you can keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Assistant in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Helpdesk Assistant role. We want to see how your skills can help us manage client queries and support our team effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Helpdesk team. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves handling client queries and phone calls, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Assistant role. Familiarise yourself with the key responsibilities like handling client queries and coordinating with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves taking inbound calls, practice your phone etiquette. You might want to role-play common scenarios with a friend or family member. Being confident and clear on the phone can set you apart from other candidates.
✨Show Off Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage tasks and prioritise effectively. Bring examples of how you've handled multiple responsibilities in the past, especially in fast-paced environments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture, and what a typical day looks like. This shows that you're engaged and serious about finding the right fit for both you and the company.
