Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage engineer appointments.
- Company: Join a well-established team in Cheam with a focus on growth.
- Benefits: Competitive salary with increases after probation and full-time hours.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service preferred; strong communication skills essential.
- Other info: Opportunity for personal growth in a fast-paced environment.
The predicted salary is between 22000 - 29000 £ per year.
Customer Service Operative
Location: Cheam
Salary: GBP25,667 per year. Increases after probation
Hours: Alternate shifts are 8am – 5pm, then 9am – 6pm. 1 Saturday per month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities
- Achieve exceptional standards of customer service and always deliver The Perfect Repair
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers\’ timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
Requirements
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a customer service/call centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now
#J-18808-Ljbffr
Customer Service Operative employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When we apply, we want to demonstrate that we’re not just looking for any job, but that we genuinely want to be part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, we should be ready to showcase our communication prowess. Try mock calls with friends or family to get comfortable with managing challenging conversations.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show our interest in the role and the company. This not only helps us stand out but also gives us a chance to assess if it’s the right fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our enthusiasm for the position and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Operative role. Highlight any relevant experience, especially in customer service or call centre roles, and showcase your communication skills. We want to see how you can bring exceptional standards of service to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to handle challenging calls and your organisational skills. We love seeing enthusiasm and a good work ethic, so let that come through!
Showcase Your Skills: In your application, make sure to highlight your skills that align with the job description. Whether it's your experience in a busy environment or your knack for managing diaries, we want to know how you can contribute to our team's success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our ever-expanding team!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Operative. Familiarise yourself with tasks like managing engineer diaries and handling customer calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled challenging calls or resolved customer issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Stay Calm Under Pressure
Given the high-pressure environment mentioned in the job description, be ready to discuss how you manage stress. Share specific strategies you use to stay calm and focused, especially when dealing with difficult customers. This will reassure the interviewer that you can handle the demands of the role.
✨Demonstrate Your Initiative
Employers love candidates who show initiative. Prepare to talk about instances where you took the lead on a project or improved a process in your previous roles. Highlighting your proactive approach will align well with the company's focus on continuous improvement.
