Customer Service Administrator Location: Cramlington Salary: GBP24,763 per year Hours: Monday - Friday, 9am - 5pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for a Customer Service Administrator to join their ever-expanding team. Responsibilities of the Customer Service Administrator: · Manage renewal log, including the daily additions following shipment. · Contact customers to acquire purchases orders for new period. · Manage the Maintenance contract log, including the daily additions following contract awards. · Qualify and action Maintenance renewal invoicing. · Produce customer reconcile statement. · Engage with sales and service teams to manage the customer relationship. · Maintain and record market and customer information within CRM system. · Demonstrate a high level of customer service. · Processing of work orders and scheduling service visits · Provide exemplary support for our many customers enquiries via telephone and email across customer service · Input / process sales orders and invoices in the system (SAGE) ensures smooth timely order processing including sorting, routing and progressing orders received. · Communicate accurate information to all parties involved in the processes and the end user. · Consult with other departments updating on customer account, quotations, progress, order status and other. · Any other duties for business needs Requirements of the Customer Service Administrator: · Driven and focused to work on own initiative. · Minimum of 2 years experience within a similar role. · Excellent communication skills. · Must have a strong Customer service ethic. · Be able to communicate effectively with both written and oral methods such as emails, phone calls etc. · Be flexible to both business and industry changes. · Well organised and able to prioritise and multitask. · Initiative-taking and capable of dealing with fast moving and varied events which are demanding. · Computer literate with the ability to use Microsoft Office suite of applications, Word, and intermediate Excel skills, specifically, spreadsheet capability. Sage or Salesforce experience is desirable · Able to analyse complex situations and give balanced well-considered decisions. If you feel like you meet the above criteria for the Customer Service Administrator role, then please apply now
