At a Glance
- Tasks: Manage claims and coordinate repairs for an outstanding customer service experience.
- Company: Join a leading industry innovator in Tyne and Wear.
- Benefits: Competitive salary, on-site parking, and opportunities for skill development.
- Other info: Fast-paced environment with a supportive team and career growth potential.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.
You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations.
This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate works to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer-first approach
- Ability to work effectively in a fast-moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
- Experience using job management or claims management systems
- Knowledge of household insurance claims
- Understanding of small building works and emergency repairs
You could have the exciting chance to work for a leading industry leader:
- Be part of a growing and innovative business
- Help shape new ways of working within a modern customer operations team
- Work collaboratively across Customer, Technology, Operations, Finance, and People teams
- Opportunity to develop your skills and grow with the business
- Join a company committed to delivering exceptional customer experiences
If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today.
Claims Administrator employer: Bridge Recruitment UK Ltd
Join a dynamic and innovative team in Tyne and Wear as a Claims Administrator, where your contributions will directly impact customer satisfaction and operational success. With a commitment to employee growth, you will have the opportunity to develop your skills in a supportive environment that values collaboration across various departments. Enjoy a competitive salary, on-site parking, and the chance to be part of a company dedicated to delivering exceptional service and shaping the future of customer operations.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims administration and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or handled difficult situations in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website for the best chance at landing the job! Tailor your application to highlight your relevant experience in insurance claims and customer service, and don’t forget to follow up after submitting your application.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in insurance claims or property repairs. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Claims Administrator role. Share specific examples of how you've managed claims or coordinated repairs in the past, and let your personality come through.
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your excellent communication abilities. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exciting team!
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims and property repairs. Familiarise yourself with common terminology and processes, as this will help you speak confidently about your experience and how it relates to the role.
✨Show Off Your Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively communicated with clients or managed difficult situations in the past. Practising clear and concise responses will also demonstrate your verbal skills during the interview.
✨Demonstrate Your Organisational Prowess
Be ready to discuss how you manage multiple tasks and prioritise work in a fast-paced environment. Share specific examples of how you've successfully met SLAs and KPIs in previous roles to showcase your organisational abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
