Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage rent accounts, reduce arrears, and negotiate repayment plans with residents.
- Company: Leading housing provider with a focus on community support.
- Benefits: Generous pension, 28+ days annual leave, health plan, and more.
- Why this job: Make a real difference in people's lives while developing your negotiation skills.
- Qualifications: Experience in customer-focused roles and strong communication skills.
- Other info: Hybrid working model with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for Housing Income Officers to join a busy Income Management team within a leading housing provider. You will manage your own portfolio of rent accounts, working with residents to reduce arrears, agree repayment plans and protect rental income. This is a high-contact role involving regular phone work, negotiation, and case progression including preparing matters for court and attending hearings where required.
We are looking for:
- Experience in a fast-paced, customer-focused role
- Strong negotiation and communication skills
- Confidence handling difficult conversations
- Good organisation and decision-making ability
- Background in arrears, debt recovery or income collection (desirable)
Excellent benefits package including generous pension, 28+ days annual leave, health plan and more. If you’re resilient, proactive and ready to take ownership of your caseload, we’d love to hear from you.
Housing Officer employer: Bridge Recruitment UK Limited
Contact Detail:
Bridge Recruitment UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your negotiation skills! Since this role involves handling difficult conversations, role-playing with a friend can help you feel more confident when discussing repayment plans or addressing arrears.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the role and the team. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in arrears, debt recovery, or income collection if you have it, and don’t forget to showcase your strong negotiation and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Housing Income Officer role. Share specific examples of how you've handled difficult conversations or managed a portfolio of accounts in the past.
Showcase Your Organisation Skills: Since this role involves managing your own caseload, it's crucial to demonstrate your organisational abilities. Mention any tools or methods you use to keep track of your work and ensure nothing slips through the cracks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Bridge Recruitment UK Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Income Officer inside out. Familiarise yourself with key terms like arrears, debt recovery, and income collection. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Practice Your Negotiation Skills
Since this role involves negotiation and handling difficult conversations, it’s a good idea to practice these skills beforehand. Role-play with a friend or family member, focusing on how to approach sensitive topics and reach agreements. This will help you feel more at ease during the actual interview.
✨Showcase Your Organisation Skills
Be prepared to discuss how you manage your workload and keep track of multiple cases. Bring examples of how you've successfully organised your tasks in previous roles. This will demonstrate your ability to handle a busy portfolio effectively, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you’re engaged and thinking critically about how you can contribute to their goals.