At a Glance
- Tasks: Manage repair claims and coordinate with clients and contractors for efficient service.
- Company: Join a leading industry innovator in customer operations.
- Benefits: Competitive salary, professional growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement and teamwork.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs.
You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations.
This is a 37.5 hour working week, between the hours of 8am and 6pm. Parking on site.
Key Responsibilities- Manage inbound calls from customers, clients, and repair teams in a professional and timely manner
- Oversee and administer incoming repair claims and allocate works to appropriate network partners
- Manage work in progress using systems
- Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers
- Coordinate emergency repairs within agreed timescales
- Monitor claim progress to ensure all KPIs and SLAs are achieved
- Obtain estimates, reports, surveys, and supporting documentation
- Ensure customers are kept informed throughout the claims process
- Handle complaints and customer concerns professionally and efficiently
- Produce reports and estimates using Microsoft Office applications
- Manage delegated authority limits and seek approvals where required
- Complete claim closure checks and prepare files for invoicing
- Previous customer service experience within insurance claims, property repairs, or a related environment
- Excellent verbal and written communication skills
- Strong telephone manner and customer-first approach
- Ability to work effectively in a fast-moving environment with SLAs and KPIs
- Excellent organisation and prioritisation skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using Microsoft Office packages
- Strong attention to detail and accuracy in all correspondence and system updates
- Proactive, adaptable, and able to use initiative
- Positive and professional approach when handling difficult situations
- Experience using job management or claims management systems
- Knowledge of household insurance claims
- Understanding of small building works and emergency repairs
If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today.
Repairs Administrator in Hebburn employer: Bridge Recruitment UK Limited
Join a dynamic team in Tyne and Wear as a Repairs Administrator, where your contributions will directly impact customer satisfaction and operational success. We offer a supportive work culture that prioritises employee growth, with opportunities to develop your skills in a fast-paced environment. Enjoy the benefits of on-site parking and the chance to be part of an innovative company committed to excellence in customer service.
Contact Details:
Bridge Recruitment UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Hebburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being articulate and confident is key. Try mock interviews with friends or family to get comfortable with discussing your experience and handling tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the exciting world of repairs and claims management.
We think you need these skills to ace Repairs Administrator in Hebburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in insurance claims or property repairs. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Repairs Administrator role. Share specific examples of how you've managed claims or coordinated repairs in the past. We love a good story that showcases your skills!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application demonstrates your excellent communication abilities. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team at StudySmarter!
How to prepare for a job interview at Bridge Recruitment UK Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Administrator inside out. Familiarise yourself with insurance claims processes, property repairs, and the specific SLAs and KPIs mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle customer concerns and maintain a positive approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise work in a fast-paced environment. You could share specific tools or methods you use to stay organised, like task management software or techniques for tracking progress on claims. This will highlight your ability to meet deadlines and achieve KPIs.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
