Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to users and resolve tech issues efficiently.
- Company: Join a leading membership organisation promoting leisure travel across the UK and Europe.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real difference in user experience.
- Qualifications: 1+ years in a busy Service Desk with strong troubleshooting skills.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
The predicted salary is between 25800 - 36200 £ per year.
Bridge Recruitment are currently working with a well-established membership organisation who are dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk Analyst to join their growing team.
PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements.
KEY TASKS & ACCOUNTABILITIES:
- Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management process.
- Provide user support for all hardware and software issues including incident resolution, installation/implementation and guidance/training.
- Monitor, manage and progress all service requests in an efficient and professional manner, restoring normal working service as quickly as possible.
- Escalate incidents to appropriate teams/individuals in line with the incident management process, ensuring users are informed of the progress of their requests.
- Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process.
- Work individually and as a team to ensure that all individual and team KPIs are met.
- Ensure that all user requests are resolved within agreed Service Levels.
- Major Incidents - work alongside the Service Desk Team Lead to provide regular user updates in line with the Major Incident process.
- Create procedure documents and update the Knowledge Base in line with defined processes.
- Assist with the implementation and support of projects as required.
- Represent the operational interests of users to IS staff.
- Keep up to date with the latest developments in desktop technologies, products and processes.
REQUIRED SKILLS:
- At least 1 years experience of working on a busy Service Desk providing 1st and 2nd line support to at least 250 users.
- Troubleshooting and resolving hardware, software and networking issues over the phone.
- Experience of providing support for:
- Microsoft Windows 10
- Active Directory
- Remote working
- Hardware builds/re-imaging
- Citrix virtual Desktops
- IP Telephony
ESSENTIAL SKILLS & EXPERIENCE:
- Service Level Agreements.
- Individual and Team performance targets.
- Good communication and excellent customer facing skills.
- Proactive, excellent organisation and timekeeping skills.
- Flexible, enthusiastic and self-motivated.
- Well-developed problem solving skills.
- Good team player but also able to work on own initiative.
- Quick learner, ability to follow documented procedures.
- Able to cope with a busy Service Desk working under pressure.
- Good all round hardware and software knowledge.
Service Desk Analyst in East Grinstead employer: Bridge Recruitment UK Limited
Contact Detail:
Bridge Recruitment UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. We can role-play with a friend or use online resources to get comfortable with your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Share specific examples of how you've tackled tricky tech issues in the past. We want to see that you can think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows we’re genuinely interested in the role!
We think you need these skills to ace Service Desk Analyst in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention any specific tools or technologies you’ve worked with, like Microsoft Windows 10 or Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your skills align with the key tasks mentioned in the job description. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky hardware or software issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bridge Recruitment UK Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Windows 10, Active Directory, and troubleshooting hardware and software issues. Being able to confidently discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support, be prepared to share examples of how you've handled customer queries in the past. Think of specific situations where you resolved issues or improved user satisfaction – this will highlight your customer-focused approach.
✨Familiarise Yourself with the Company
Do a bit of homework on the organisation and its mission in promoting leisure travel facilities. Understanding their values and how they operate will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common service desk situations, like prioritising multiple requests or dealing with a major incident. This will help you articulate your problem-solving skills and ability to work under pressure.
