Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage engineer appointments.
- Company: Bridge Recruitment connects talent with established companies in the gas industry.
- Benefits: Enjoy a competitive salary with growth potential and a supportive work environment.
- Why this job: Be part of a dynamic team where your skills make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is preferred; strong communication and organizational skills are essential.
- Other info: Work in a fast-paced call center with opportunities for learning and development.
The predicted salary is between 14419 - 16829 £ per year.
Customer Service Operative Location: Cheam Salary: GBP24,024 per year, salary does increase after probation. Hours: Alternate shift work, 8am – 5pm, 9am – 6pm and 1 Saturday a month. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre. Responsibilities of the Customer Service Operative: Achieve exceptional standards of customer service and always deliver The Perfect Repair Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions Plan engineers work Carry out engineer diary management Book service appointments Approve engineers\’ timesheets Department: Domestic Gas Reporting to: Team Leader Monitor and action escalation reports Support the gas department with administration tasks Requirements of the Customer Service Operative: Must be able to work in a busy and high-pressured environment Must be able to handle challenging calls and remain calm under pressure Excellent communication skills at all levels (both written and verbal) Previous experience in a customer service/call centre role preferred Gas/Home maintenance experience preferred, but not essential Exceptional customer service skills Understanding delivery of best value and continuous improvement Good organisational skills Demonstrate initiative and a good work ethic Openness to learning If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now! JBRP1_UKTJ
Customer Service Operative employer: Bridge Recruitment UK Limited
Contact Detail:
Bridge Recruitment UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially in a call center environment. This will help you demonstrate your ability to handle challenging calls and showcase your exceptional customer service skills during the interview.
✨Tip Number 2
Highlight any experience you have with diary management or scheduling appointments. Being able to discuss specific examples of how you've successfully managed schedules in the past can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your communication skills in detail. Think of instances where you effectively communicated with customers or team members, especially under pressure, as this is crucial for the role.
✨Tip Number 4
Show your openness to learning by researching the gas industry and home maintenance services. Even if you don't have direct experience, demonstrating knowledge about the field can impress the hiring team.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasize skills like communication, organization, and the ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled challenging situations and delivered exceptional service in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as diary management, appointment booking, and handling escalations. Use keywords from the job description to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bridge Recruitment UK Limited
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight situations where you handled challenging calls and maintained a calm demeanor under pressure.
✨Demonstrate Your Communication Abilities
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to answer questions about how you communicate with customers, engineers, and team members.
✨Familiarize Yourself with the Company
Research the company and its services before the interview. Understanding their values and how they deliver 'The Perfect Repair' will help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you had to plan appointments or manage a busy workload, and be ready to explain your thought process.
