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- Tasks: Build and manage relationships with business leaders to enhance customer experiences.
- Company: Join a well-established leisure membership organisation focused on innovation and exceptional service.
- Benefits: Enjoy a hybrid work model, competitive salary, and a comprehensive benefits package.
- Why this job: Be part of a forward-thinking team that values collaboration and continuous improvement.
- Qualifications: Experience in stakeholder management and Agile delivery techniques is essential.
- Other info: Opportunity for long-term career progression in a supportive environment.
The predicted salary is between 39000 - 91000 £ per year.
Bridge Recruitment are currently working with a long-standing client who are a well-established leisure membership organisation. We are inviting applications for the role of Business Relationship Manager to work within their Business Relationship Management team to establish trusted relationships with Directors, Senior Managers and business partners across the organisation creating a positive impact on the business. This is an exciting opportunity to join an innovative company who are committed to their portfolio of members to provide exceptional customer experiences and relationships through digital enhancement and technology.
PURPOSE OF ROLE
- Creating sustainable Customer Relationships by acting as the conduit between Business Partners and Provider Resources.
- Acting as the single point of focus for business areas whilst understanding the business challenges and priorities.
- Facilitate high levels of service for your line of business in terms of Service Management, incident and Change Management, innovation and continual service improvement.
- Responsible for helping to capture, stimulate, prioritise and shape business demand and lead value delivery to your line of business.
KEY TASKS
- Build, manage, motivate, direct and support a cross-functional delivery team by developing a clear vision of success and nurturing strong relationships and trust within the team.
- Manage the delivery process to deliver value early and often and optimise the flow to deliver faster and use fast feedback to drive quality improvements.
- Lead the collaborative planning process always prioritising the work that needs to be done against the capacity and capability of the team.
- Monitor project deliverables to deliver business and technical change required to drive transformation within the company.
- Ensure that risks and issues are actively and effectively managed.
- Responsibility for service quality and incident and service issue escalation.
- Regular service and incident review meetings.
- Ensure effective communication with the Line of Business and ensure that Customer feedback is received where required.
ESSENTIAL SKILLS & EXPERIENCE
- Stakeholder Management at all levels of the organisation.
- Experience and practical knowledge of Agile Delivery techniques.
- Excellent leadership skills to manage senior executives as well as motivating core team members through matrix management.
- Thorough knowledge of MS Project or alternative planning tools.
- Proven presentation and negotiation skills.
- Proven track record of successful programme delivery of customer value utilising either Agile or Waterfall.
- A good understanding of the application development lifecycle.
- Ability to communicate at all levels.
- Proactive and driven to deliver and succeed.
- Solid documentation management and attention to detail skills.
- Team player who is highly committed to achieving results.
- Good leadership qualities and man management skills.
REMUNERATION & BENEFITS
Salary- Up to £65,000 + full benefits package. Hybrid working - One day per week in the offices at East Grinstead.
If you would like to be part of this forward-thinking, expanding organisation who can offer excellent working conditions whilst continuously offering long-term progression and career development we would like to welcome your application as soon as possible.
003/2025 - Business Relationship Manager in East Grinstead employer: Bridge Recruitment UK Limited
Contact Detail:
Bridge Recruitment UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 003/2025 - Business Relationship Manager in East Grinstead
✨Tip Number 1
Network with professionals in the leisure and membership sectors. Attend industry events or webinars to connect with potential colleagues and decision-makers who might influence your application.
✨Tip Number 2
Familiarise yourself with Agile Delivery techniques, as this is a key requirement for the role. Consider taking a short course or certification to demonstrate your commitment and knowledge in this area.
✨Tip Number 3
Prepare to discuss your experience in stakeholder management during interviews. Think of specific examples where you've successfully managed relationships at various levels within an organisation.
✨Tip Number 4
Research the company’s current projects and initiatives. Understanding their business challenges will allow you to tailor your discussions and show how you can add value to their team.
We think you need these skills to ace 003/2025 - Business Relationship Manager in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in stakeholder management and Agile delivery techniques. Use specific examples that demonstrate your leadership skills and successful programme delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key tasks mentioned in the job description, particularly in building and managing relationships.
Showcase Your Communication Skills: Since the role requires effective communication at all levels, include examples of how you've successfully communicated with senior executives and team members in previous roles.
Highlight Your Problem-Solving Abilities: Provide examples in your application of how you've managed risks and issues in past projects. This will demonstrate your proactive approach and ability to deliver results under pressure.
How to prepare for a job interview at Bridge Recruitment UK Limited
✨Understand the Company Culture
Before your interview, take some time to research the leisure membership organisation's values and culture. This will help you tailor your responses to show how you align with their mission and can contribute positively to their team.
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss specific examples of how you've successfully managed relationships with stakeholders at various levels. Highlight your ability to communicate effectively and build trust, as this is crucial for a Business Relationship Manager.
✨Demonstrate Agile Delivery Knowledge
Since the role requires experience with Agile delivery techniques, be ready to explain your understanding of Agile methodologies. Share instances where you've applied these techniques to drive successful project outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of past experiences where you faced challenges and how you navigated them, particularly in relation to service management and incident resolution.
