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For Companies At a Glance
- Tasks: Lead a team of Contract Managers to ensure top-notch cleaning services.
- Company: Join a leading National cleaning and support services Organisation with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, bonuses, pension, and more.
- Other info: This is a permanent, full-time role based in London.
- Why this job: Be part of a dynamic team focused on sustainability and excellent customer service.
- Qualifications: Must have 5+ years in management, preferably in cleaning or soft services.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
?Role: Regional Operations Director – Cleaning
Salary: £60k plus benefits including a company car, bonus scheme, commission, performance and quarterly bonuses, pension, etc.
Job Status: Permanent/Full-Time
Location: London
Vacancy Reference: VR/05261
Role Description:
We are very excited to announce our partnership with a leading National cleaning and support services Organisation, who have a fantastic opportunity for a Regional Operations in London/M25, reporting to the Operations Director you will be responsible for a Team of four to five Contract Managers. The ideal candidate will have a strong background in managing large scale cleaning teams, waste management, soft services and implementing sustainable practices. As Regional Director (contract cleaning), you will manage budget control while successfully negotiating costs to increase profit margins. You will maintain a reputation for exceeding in the delivery of excellent customer service, ensuring contract retention. The ideal Regional Director will ideally have practical experience at managerial level, with a minimum of five year's experience in management.
Responsibilities:
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Understand and manage clients’ expectations within the boundaries of the contract and ensure that the service is delivered, and management information required by the Client is provided within timelines
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Develop and maintain effective client relationships ensuring that regular liaison is maintained throughout the customer Decision-Making Unit (DMU) and that standards, audits, KPI’s, SLA’s and management reports reflect the standard of service in line with customer expectation
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Build an account management role to gain a full understanding of the client expectations, wants and future development requirements
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Develop and maintain an effective operational contract management team, ensuring compliance with all operational KPI’s
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Ensure that an understanding of customer KPI / SLA requirements are known so that accurate information can be provided to deliver customer reports
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Ensure you know and meet with the Decision-Making Unit (DMU) of any contract as required or scheduled by the Operations Director
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Ensure that profit and loss targets for each area are delivered through the control of all budgets including wage to charge, materials and maintenance of equipment
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To ensure that timesheets and other financial documentation are accurate and processed within the required timescales
Contact Detail:
Bridge Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Director
✨Tip Number 1
Network with professionals in the cleaning and support services industry. Attend relevant events or join online forums to connect with others who may have insights or leads on the Regional Operations Director role.
✨Tip Number 2
Research the company thoroughly. Understand their values, mission, and recent projects. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing large teams and budgets. Be ready to provide specific examples of how you've successfully improved customer service and operational efficiency in previous roles.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the cleaning industry. Being able to speak confidently about these metrics will set you apart as a knowledgeable candidate.
We think you need these skills to ace Regional Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large-scale cleaning teams and contract management. Use specific examples that demonstrate your ability to meet client expectations and manage budgets effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with sustainable practices and how you have successfully negotiated costs in previous roles.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements such as improvements in customer satisfaction scores or successful budget management. This will help illustrate your capability to exceed client expectations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Bridge Recruitment Group Ltd
✨Research the Company
Before the interview, take some time to research the cleaning and support services organisation. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Given the managerial nature of the Regional Operations Director role, be ready to answer scenario-based questions. Think about past experiences where you've successfully managed teams, handled client expectations, or improved operational efficiency.
✨Highlight Your Financial Acumen
Since the role involves budget control and profit margin negotiation, be prepared to discuss your experience with financial management. Share specific examples of how you've successfully managed budgets and achieved financial targets in previous roles.
✨Demonstrate Leadership Skills
As you'll be managing a team of Contract Managers, it's crucial to showcase your leadership skills. Discuss your approach to team management, conflict resolution, and how you motivate your team to exceed customer service expectations.