At a Glance
- Tasks: Lead service delivery and ensure high standards across diverse contracts.
- Company: Established commercial cleaning provider with a strong reputation since 1999.
- Benefits: Competitive salary, professional development, employee recognition, and free on-site parking.
- Other info: Dynamic environment with opportunities for career growth and travel.
- Why this job: Make a real impact in a senior leadership role within a growing organisation.
- Qualifications: Experience in service delivery and strong client relationship management skills.
The predicted salary is between 50000 - 60000 £ per year.
We are recruiting on behalf of a well-established commercial cleaning provider who has been delivering high-quality services since 1999. Employing around 1,000 colleagues and generating £15m in annual turnover, the business manages a diverse portfolio of multi-site contracts across the South East of England, including schools, healthcare facilities, offices, and leisure venues.
As part of their continued growth, an opportunity has arisen for an experienced Head of Service Delivery to lead service quality, client outcomes, and contract performance, ensuring consistently high standards across the organisation.
This senior leadership position is responsible for ensuring service delivery standards remain consistent, compliant, and aligned with client expectations across a diverse contract portfolio. Working closely with the Head of Operations, who oversees day-to-day service delivery, you will focus on driving performance, strengthening client relationships, improving service standards, and supporting long-term business growth. This is a highly visible role offering the opportunity to influence service delivery strategy and operational excellence across the business.
Key Responsibilities:- Lead and maintain consistent service standards across all customer sites
- Monitor and improve contract performance against agreed KPIs and SLAs
- Identify areas of underperformance and implement effective improvement plans
- Drive continuous improvement initiatives to enhance service quality
- Build and maintain strong relationships with key client stakeholders
- Lead service review meetings and performance discussions
- Manage escalated issues professionally and effectively
- Support customer retention through high levels of service delivery
- Work closely with operational teams to ensure services are delivered consistently and efficiently
- Support the mobilisation of new and complex contracts
- Ensure service solutions are practical, scalable, and commercially viable
- Contribute operational expertise to tender submissions, retenders, and client presentations
- Support service design and mobilisation planning for new business opportunities
- Assist with wider business improvement projects and strategic initiatives
You will bring significant experience from the commercial cleaning or facilities management sector, along with a strong understanding of service delivery across multi-site contracts. You should be able to demonstrate:
- Experience in a senior service delivery, operations, or leadership role
- A proven track record of managing and improving multi-site contract performance
- Strong client relationship management skills at a senior level
- Knowledge of service standards, compliance requirements, KPIs, and continuous improvement methodologies
- Excellent leadership, communication, and stakeholder management skills
- A strategic approach combined with a practical, hands-on mindset
- High levels of professionalism, accountability, and integrity
- Extensive experience within commercial cleaning or facilities management
- Experience leading teams and working across multiple business functions
- Full UK driving licence and willingness to travel regularly to customer sites
- Full right to work in the UK
- Satisfactory employment references
- A senior leadership position within a growing and established organisation
- The opportunity to influence service delivery standards across a substantial contract portfolio
- Ongoing professional development opportunities
- A supportive and collaborative working environment
- Employee recognition and reward schemes
- Free on-site parking
- Mileage allowance for business travel
Head of Service employer: Bridge Recruitment Group Ltd
Join a well-established commercial cleaning provider in Berkshire, where you will lead service delivery and influence operational excellence across a diverse portfolio of contracts. With a strong focus on employee development and a collaborative work culture, this role offers the chance to make a significant impact while enjoying benefits such as ongoing professional growth, employee recognition schemes, and a supportive environment. Experience the satisfaction of working for a company that values high standards and client relationships, all while being part of a team dedicated to delivering exceptional service.
Contact Details:
Bridge Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Bridge Recruitment Group Ltd.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Bridge Recruitment Group Ltd.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Bridge Recruitment Group Ltd, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Bridge Recruitment Group Ltd that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Bridge Recruitment Group Ltd specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Bridge Recruitment Group Ltd will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Bridge Recruitment Group Ltd
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Bridge Recruitment Group Ltd a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Bridge Recruitment Group Ltd.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Bridge Recruitment Group Ltd, showcasing your work ethic and the quality of your previous roles in janitorial services.
