Receptionist / Admin in London

We are seeking a receptionist to join our practice of 9100+ patients. 37.5 hours per week and must be available for afternoon shifts. Receptionist work is between the hours of 07:45 to 18:30 Monday to Friday. The successful candidate will need to be hard-working, flexible and enthusiastic. We are looking for a capable individual who is able to multi-task and work well under pressure.

Main duties of the job:

• Answering calls
• Processing prescriptions
• Dealing with patient tasks & queries
• Processing patient administration including Snomed coding, typing letters via Docman10
• Dealing with new patient registrations and deductions
• Processing recall letters as requested
• Inputting data into the patient's healthcare records as necessary
• Supporting clinicians/Practice Manager with general administrative tasks as requested

You will need excellent communication, administrative and IT skills and enjoy working with the general public. Previous experience in a similar position is preferable together with flexibility to cover additional hours which are essential.

About us:

We are a well-established training practice in a purpose-built (newly refurbished) premises, located on the Haringey Green lanes. The practice's aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs. You will work with colleagues including a team of GPs, practice Nurse, Healthcare Assistant, Clinical Pharmacist, Physician Associate & MSK practitioner, administrative staff and a wide variety of other health professionals. There is free parking available on site.

Job responsibilities:

• To greet patients in a friendly and courteous manner at all times
• To answer telephone calls in a polite and professional manner
• To make appointments for the doctors' surgeries and nurses' clinics using the Practice clinical information system
• Answering patient queries regarding various Practice policies and initiatives
• Advise patients when completing new patient registration forms, explaining the surgery policies
• To listen to patient complaints, making sure that they are addressed and dealt with appropriately
• To retrieve patients' medical records for various clinics and surgeries and file back patient medical records in the correct order
• Fax correspondence as requested and record
• To scan all hospital correspondence accurately using the Docman System
• Process repeat prescriptions as per the Practice policy
• Ensure all forms are passed to the appropriate destination and completed and checked by you when required
• Receiving and recording requests for home visits in line with expected standards
• Receiving, recording and booking requests for transport
• Direct accurate patient information to the appropriate clinician using EMIS Web
• To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays
• Chaperone GP if required, following training
• Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters
• To ensure that strict confidentiality protocols are adhered to
• Attend and contribute to staff meetings
• To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager
• Opening and closing of premises when required
• To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice
• Add registrations to the system as per policy
• Promote, encourage and activate patient online access
• Ensure relevant/appropriate contacts with patients are documented in notes
• Ensure email, tasks, Docman and EMIS email are checked daily
• Open and process post according to agreed practice policy
• Frank and post outgoing mail as per policy

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Complete all required regular training
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Ensure you are aware of the organisations safeguarding policies and procedures and know how to action any concerns

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients' needs
• Effectively manage own time, workload and resources
• Comply with Information Governance requirements

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification:

• Education to GCSE (or equivalent) including English language & Maths
• Ability to be discrete and maintain absolute confidentiality
• Excellent telephone manner
• Good verbal and written communication skills in English
• Accuracy and an eye for detail
• A calm, pleasant and reassuring personality
• Ability to work under pressure and as part of a team
• Ability to be flexible regarding hours/tasks
• Previous experience in a healthcare setting/dealing with the general public
• Previous experience in a GP Surgery
• Experience using Microsoft Office
• Ability to work on own initiative
• Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.71 an hour starting pay, we can then review.