Production Systems Coordinator in Telford

Reports to Systems & Digital Transformation Manager

About the Role

To coordinate day-to-day purchasing, production planning and stock activities, while supporting the Systems & Digital Transformation Manager with production systems, training and improvements.

The role will act as a link between Production and the office-based systems function, helping to ensure information is accurate, employees are trained, supported and competent, and operational issues are identified, investigated and resolved.

Reports to: Systems & Digital Transformation Manager

Works closely with Production, Purchasing, Planning, Warehouse, Logistics, Quality and other operational departments

Key responsibilities

Purchasing & Procurement

• Manage purchasing administration, supplier records, purchase orders (including raw materials & packaging), delivery follow-up and queries; support supplier performance and cost improvements.
• Prepare and review usage, shortage and supplier stock reports; coordinate orders, external stock call-ins, delivery bookings and related reconciliations with Purchasing, Warehouse and Logistics.

Production Planning & Stock Accuracy

• Coordinate agreed processing and grating schedules; support the Systems & Digital Transformation Manager with capacity planning and identifying constraints.
• Monitor stock movements, material usage and DEM data accuracy; investigate discrepancies using system information, review stock adjustments and coordinate corrective action.

Production Systems & Improvements

• Support daily use of DEM and internal custom applications, resolve operational issues and elevate technical matters as appropriate.
• Manage authorised DEM and internal application settings, user permissions, access controls and workflows.
• When required, execute approved, pre-prepared SQL scripts to update and reconcile month-end stock values.
• Support the Systems & Digital Transformation Manager with system testing, process improvements and agreed operational cover.

Employee Training & Support

• Train and support new starters and existing employees in the correct use of DEM and associated processes, adapting the approach where necessary to ensure individuals understand the training, feel supported and are able to demonstrate competence.
• Complete and maintain DEM training and competency sign-offs; identify recurring errors and further training needs.
• Create, review and maintain DEM work instructions and training materials with the Systems & Digital Transformation Manager.

About You

Required Qualifications & Experience

• GCSEs or equivalent in English and Maths, with good IT literacy including Microsoft Excel.
• Experience in manufacturing, purchasing, production planning, stock control or a related operational environment.
• Experience using computer-based systems, handling accurate data and investigating discrepancies.
• Able to train and support colleagues and work effectively across departments.
• Food manufacturing and ERP or production systems experience would be advantageous.

Skills & Attributes

• Accurate, organised and confident with numbers and systems.
• Proactive, analytical and able to resolve issues or …
• Able to explain systems and processes clearly and patiently, adapting communication and training methods to suit different levels of knowledge and understanding.
• Good communication and interpersonal skills, with the ability to build confidence, encourage questions and provide appropriate support throughout training.
• Positive attitude, with the ability to work independently, manage priorities and support changes to systems and processes.

What We Offer

• Competitive salary of £30,000 per annum.
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking

Hours:

Full-time

£30,000 per annum

• 1kg of free cheese every week
• Company events
• Company pension
• Bike2Work Scheme
• Free on-site parking
• Bereavement leave

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