Garage / Workshop Manager in Bletchley

Overview

We are seeking an experienced and hands‑on Garage/Workshop Manager to oversee the daily operations of our busy automotive repair garage. Our customers include walk‑in clients, regular customers, and motor traders. The ideal candidate will ensure smooth workflow, efficient job allocation, strong communication between staff, and high‑quality customer service.

Key Responsibilities

Daily Workshop Operations

• Oversee and coordinate all daily repair jobs and MOT‑related work.
• Create and manage the daily job lineup for mechanics.
• Ensure vehicles are moved through the workshop efficiently—repairs completed on time, next cars brought in promptly.
• Monitor workflow to avoid delays, bottlenecks, or downtime.
• Maintain a clean, safe, and organised workshop environment.

Staff Coordination & Support

• Act as the link between mechanics, MOT testers, and the office manager.
• Assist mechanics with technical questions or job clarifications.
• Make sure MOT testers and mechanics communicate effectively regarding vehicle status, failures, retests, and timeframes.
• Motivate the team and maintain a positive working environment.

Customer Communication

• Communicate with customers when needed regarding job updates, extra work approval, and completion times.
• Ensure customer expectations are met with honesty, professionalism, and clarity.

Job Quality & Efficiency

• Ensure repairs, servicing, clutches, diagnostics, and all other mechanical work are completed to a high standard.
• Prioritise urgent jobs (e.g., early MOT failures, safety‑related work).
• Perform quality checks on completed repairs when necessary.

Supplier & Parts Management

• Work with suppliers to order parts promptly and cost‑effectively.
• Monitor daily parts expenditure and report to the Business Manager.
• Ensure parts arrive on time to keep jobs moving without delays.

Reporting & Administration

• Report daily progress, completed jobs, delays, and workshop status to the Business Manager.
• Maintain job cards, timesheets, and workshop records accurately.

Skills & Experience Required

• Strong mechanical background (qualified mechanic preferred).
• Prior experience as a workshop controller, garage manager, or senior mechanic.
• Excellent communication and leadership skills.
• Ability to multitask, prioritise and manage a busy workshop environment.
• Strong problem‑solving abilities.
• Good understanding of MOT processes and related repair requirements.
• Ability to work under pressure while maintaining high standards.

Personal Qualities

• Organised and proactive.
• Hands‑on, willing to assist the team when needed.
• Professional and customer‑focused.
• Reliable, responsible, and efficient.

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