Account Executive (Onboarding)

At Bridebook, we are digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world. We’re on a mission to digitise the global wedding industry and make wedding planning joyful for every couple. We’re proud to be the UK’s #1 wedding planning app – and the first and only platform of its kind to go global. With 90% of the world’s population expected to marry in their lifetime, weddings are a $500B+ industry – bigger than global taxi and food delivery markets combined. Yet the sector still runs on spreadsheets, calls, and outdated systems. We are here to change that. Our platform empowers couples to plan effortlessly – with budgeting tools, checklists, supplier directories, and real inspiration at their fingertips. And now, we are expanding into destination weddings, making this the perfect time to join our ambitious team.

What will I be doing?

• Partner onboarding & activation: You run structured onboarding calls, define success criteria, and roll out 30/60/90‑day onboarding plans. You guide profile setup and partner listings success, configuring to go live quickly. You coach partners on core products and usage, targeting time‑to‑first‑value within days.
• Enablement & training: You deliver account review sessions tailored to role and market context using data and CRM reports to provide value and ROI. You create concise guides, checklists, and Looms that reinforce best practice. You track adoption of key features and intervene with targeted nudges when usage drops.
• Project coordination & quality: You coordinate with Sales and Growth Account Managers for a smooth handover and contribute enablement assets to help Sales set accurate onboarding expectations. You maintain accurate CRM notes, data, tasks and status to ensure clean handovers. You uphold onboarding SLAs, proactively communicating risks and recovery plans.
• Insights & continuous improvement: You analyse activation funnels and performance metrics to spot friction and mitigate to enhance adoption and value. You capture partner feedback and propose playbook/process improvements. You share onboarding insights to inform commercial messaging and product priorities.
• Commercial alignment & handover: You confirm commercial terms are reflected in systems and invoices where required. You prepare a clear AM/CSM handover with goals, risks and next opportunities.

We’re looking for someone who has:

• Proven SaaS experience in an account management or client‑facing role.
• A track record of achieving and exceeding KPIs and an ability to strategically plan for success.
• Experience managing a full onboarding lifecycle, from initial contact through to long‑term client success.
• Demonstrated ability to build strong, lasting relationships with clients.
• Skilled in using CRM systems to track performance and manage accounts.

What if you’re a partial fit? We love hearing from anyone who is enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.

Benefits:

• 25 days of annual leave, with an extra day every year after three years (up to 30 days)
• Hybrid Working – we’d love to see you in twice a week, but you’re free to come in more often if you’d like
• £500 per year Learning and Development budget
• Enhanced Family‑Friendly Policies
• Cycle to Work Scheme
• One month fully paid Sabbatical Leave after five years in BB
• 2 weeks Working From Home Near Home per year
• Wedding Leave (5 days paid)
• Half‑Day Wedding Anniversary Leave
• An accessible, beautiful and dog‑friendly office, with weekly breakfasts, communal lunches, free snacks and more
• Yearly BB Summit and quarterly events to celebrate milestones!

Location: London, Hammersmith (working hybrid, minimum 2 days a week)

Our values:

• One Team: Together we are better.
• Keep Accelerating: We work smart.
• Create Joy: We celebrate going above and beyond.

Equal employment opportunity: Research shows that women, neurodiverse individuals, and members of other under‑represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

So what’s next? You’ll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so you’ll be happy to hear there isn’t a whopping 7‑stage process!