Onboarding Account Executive

Onboarding Account Executive

Join to apply for the Onboarding Account Executive role at Bridebook - The No.1 Wedding Planning App

At Bridebook, we are digitising the wedding industry and revolutionising the wedding planning experience for engaged couples around the world. Bridebook is a SaaS and Marketplace scale‑up, the UK’s number one wedding planning app and the only global provider of its kind. Our mission is to make the journey as happy and stress‑free as possible.

Partner Onboarding & Activation

• You run structured onboarding calls, define success criteria, and roll out the 30/60/90‑day onboarding plans.
• You are responsible for guiding profile setup and the success of partners’ listings, configuration to go live quickly.
• You coach partners on core products and usage, targeting time‑to‑first‑value within days.

Enablement & Training

• You deliver account review sessions, tailored to role and market context using data and CRM reports to provide value and ROI.
• You create concise guides, checklists, and Loom videos that reinforce best practice.
• You track adoption of key features and intervene with targeted nudges when usage drops.
• You coordinate with Sales and Growth Account Managers for a smooth handover and contribute enablement assets that help Sales set accurate onboarding expectations.
• You maintain accurate CRM notes, tasks, and status to ensure clean handovers.
• You uphold onboarding SLAs, proactively communicating risks and recovery plans.

Insights & Continuous Improvement

• You analyse activation funnels and performance metrics to spot friction and mitigate to enhance adoption and value.
• You capture partner feedback and propose playbook and process improvements.
• You share onboarding insights to inform commercial messaging and product priorities.

Commercial Alignment & Handover

• You confirm commercial terms are reflected in systems and invoices where required.
• You prepare a clear Account Manager/Customer Success Manager handover with goals, risks, and next opportunities.

Qualifications

• Proven SaaS experience in an account management or client‑facing role.
• A track record of achieving and exceeding KPIs and an ability to strategically plan for success.
• Experience managing a full onboarding lifecycle, from initial contact through to long‑term client success.
• Demonstrated ability to build strong, lasting relationships with clients.
• Skilled in using CRM systems to track performance and manage accounts.

Benefits

• 25 days of annual leave, with an extra day every year after three years (up to 30 days).
  
• Hybrid working – we’d love to see you in the office twice a week, but you are free to come in more often if you’d like.
• £500 per year Learning and Development budget.
• Enhanced Family‑Friendly Policies.
• Cycle to Work Scheme.
• One month fully paid Sabbatical Leave after five years in the company.
• Two weeks Working From Home per year.
• Wedding Leave (5 days paid).
• Half‑day Wedding Anniversary Leave.
• Accessible, beautiful, and dog‑friendly office – weekly breakfasts, communal lunches, free snacks and more.
• Yearly Summit and quarterly events to celebrate milestones!

Location: London, Hammersmith (working hybrid, minimum 2 days a week).

Equal Employment Opportunity

Research shows that women, neurodiverse individuals, and members of other under‑represented groups tend not to apply when they think they may not meet every qualification. At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Next Steps

You’ll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so there isn’t a 7‑stage process.

That’s all for now – see you on the dancefloor!