At a Glance
- Tasks: Guide new partners through a seamless onboarding journey and ensure their success with our platform.
- Company: Join Bridebook, the UK's number one wedding planning app revolutionising the wedding industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal and professional growth.
- Other info: Dynamic startup environment with exciting expansion opportunities in a massive industry.
- Why this job: Be part of a team transforming the wedding planning experience for couples worldwide.
- Qualifications: Strong communication skills and a passion for helping others succeed.
The predicted salary is between 63000 - 77000 £ per year.
At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world. Bridebook is a SaaS and Marketplace scale-up business revolutionising the wedding industry. We are proud to be the UK’s number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere.
With over 90% of the world’s 7.5bn population expected to get married in their lifetime, the wedding industry is massive. It is 50% larger than the global taxi and food delivery markets combined, yet it sadly lags in digitalisation and lacks solutions for the modern-day needs of both couples and businesses. Our innovative platform is designed to make wedding planning effortless and stress-free. From personalised wedding checklists, budget management tools, a vast selection of venues and suppliers, and endless inspiration – couples can access it all at their fingertips.
After recently becoming the first app of its kind to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world. This exciting expansion makes it a truly fantastic time to join us on our journey! Our team is made up of talented creative, analytical, and tech-focused minds! We’ve collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy and Jimmy Choo, and have been featured 12 times on the App Store as well as being rated the number 1 app by Apple. Our investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla.
What will I be doing?
- As an Onboarding Account Executive, you’ll play a key role in helping new partners realise value from Bridebook quickly and confidently.
- You’ll guide new paying partners through a seamless onboarding journey, ensuring early adoption, activation, and a successful transition into long-term account management.
Partner Onboarding & Activation
- Running structured onboarding calls and defining success criteria for new partners
- Managing onboarding plans and guiding partners through profile setup and platform configuration
- Coaching partners on core product features and best practices to accelerate time-to-value
- Supporting partners in launching successful listings and driving early adoption of key features
Enablement & Training
- Delivering tailored onboarding and account review sessions using CRM insights and performance data
- Creating onboarding resources including guides, checklists and Loom videos to reinforce best practices
- Monitoring feature adoption and proactively engaging partners where usage drops or additional support is needed
Project Coordination & Quality
- Collaborating closely with Sales and Growth Account Managers to ensure smooth handovers
- Maintaining accurate CRM records, onboarding tasks and partner updates
Onboarding Account Executive Account Management · London · Hybrid employer: Bridebook Limited
Bridebook is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to take ownership of their roles and drive meaningful impact in the UK wedding market. With a focus on professional growth, we offer extensive training and development opportunities, alongside a supportive environment that values innovation and teamwork. Join us in a vibrant location where you can build lasting relationships with industry leaders and contribute to the success of multi-site hospitality brands.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Account Executive Account Management · London · Hybrid
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridebook Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridebook Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Account Executive Account Management · London · Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridebook Limited:Your cover letter is your chance to shine! Tell us why you want to work at Bridebook Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridebook Limited!
How to prepare for a job interview at Bridebook Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
