At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world.
What will I be doing?
As an Onboarding Account Executive, you’ll play a key role in helping new partners realise value from Bridebook quickly and confidently. You’ll guide new paying partners through a seamless onboarding journey, ensuring early adoption, activation, and a successful transition into long‑term account management.
Partner Onboarding & Activation
- Running structured onboarding calls and defining success criteria for new partners
- Managing onboarding plans and guiding partners through profile setup and platform configuration
- Coaching partners on core product features and best practices to accelerate time‑to‑value
- Supporting partners in launching successful listings and driving early adoption of key features
Enablement & Training
- Delivering tailored onboarding and account review sessions using CRM insights and performance data
- Creating onboarding resources including guides, checklists and Loom videos to reinforce best practices
- Monitoring feature adoption and proactively engaging partners where usage drops or additional support is needed
Project Coordination & Quality
- Collaborating closely with Sales and Growth Account Managers to ensure smooth handovers
- Maintaining accurate CRM records, onboarding tasks and partner updates
- Managing onboarding timelines and SLAs, proactively identifying risks and implementing solutions
- Contributing ideas to improve onboarding playbooks, workflows and processes
Insights & Continuous Improvement
- Analysing onboarding and activation metrics to identify trends, friction points and opportunities for improvement
- Gathering partner feedback and helping shape process and product enhancements
- Sharing onboarding insights cross‑functionally to improve commercial messaging and partner experience
Qualifications
- Has experience in account management, onboarding, customer success or a client‑facing SaaS role
- Is an organised multitasker with strong attention to detail and excellent follow‑through
- Is a confident communicator who builds trust and relationships quickly
- Enjoys helping customers succeed and creating a positive customer experience
- Is data‑informed and comfortable using CRM systems and reporting tools to drive recommendations
- Thrives in a fast‑paced environment and stays calm under pressure
- Demonstrates initiative, problem‑solving skills and a continuous improvement mindset
- Collaborates effectively across teams and enjoys sharing knowledge with others
- Embodies Bridebook’s values and contributes positively to team culture
- Is excited by the opportunity to help modernise the wedding industry
We love hearing from anyone who is enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.
Benefits
- 25 days of annual leave, with an extra day every year after three years (up to 30 days)
- Hybrid Working, we’d love to see you in twice a week, but you are free to come in more often if you’d like
- £500 per year Learning and Development budget
- Enhanced Family‑Friendly Policies
- Cycle to Work Scheme
- One month fully paid Sabbatical Leave after five years in BB
- 2 weeks Working From Anywhere per year
- Wedding Leave (5 days paid)
- Half‑Day Wedding Anniversary Leave
- Financial Wellbeing Sessions
- An accessible, beautiful and dog‑friendly office, with weekly breakfasts, communal lunches, alongside free snacks and more
- Yearly BB Summit and quarterly events to celebrate milestones!
Location
London, Hammersmith (working hybrid, minimum 2 days a week)
Values
- One Team: Together we are better.
- Keep Accelerating: We work smart.
- Create Joy: We celebrate going above and beyond.
Equal Employment Opportunity
Research shows that women, neurodiverse individuals, and members of other under‑represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
