Onboarding Account Executive

Overview

Direct message the job poster from Bridebook – The No.1 Wedding Planning App

Strategic Talent Partner (SaaS Specialist) @ Bridebook – Ex Flo Health – Ex DICE – Neurodiversity Advocate and ERG Co Chair – Talent Ambassador for…

At Bridebook, we\’re digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world.

Who is Bridebook anyway?

Bridebook is a SaaS and Marketplace scale-up business revolutionising the wedding industry. We are proud to be the UK’s number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere!

With over 90% of the world’s 7.5bn population expected to get married in their lifetime, the wedding industry is massive. It is 50% larger than the global taxi and food delivery markets combined, yet it sadly lags in digitalisation and lacks solutions for the modern-day needs of both couples and businesses.

So here\’s Bridebook, set to disrupt the wedding industry🎉

Our innovative platform is designed to make wedding planning effortless and stress-free. From personalised wedding checklists, budget management tools, a vast selection of venues and suppliers, and endless inspiration – you can access it all at your fingertips, on your mobile device! After recently becoming the first app of its kind to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world.This exciting expansion makes it a truly fantastic time to join us on our journey!

Our team is made up of talented creative, analytical, and tech-focused minds! We’ve collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy and Jimmy Choo, and have been featured 12 times on the App Store as well as been rated the number 1 app by Apple. Our investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla.

We’re looking for a passionate Onboarding Account Executive to enable new paying partners to realise value from Bridebook fast by running smooth, high-quality onboarding that drives early adoption, activation, and a confident handover to long-term account ownership.

Responsibilities

• Partner onboarding & activation
  • You run structured onboarding calls, define success criteria, and roll out the 30/60/90-day onboarding plans.
  • You are responsible for guiding profile setup and success of partners listings, configuration to go live quickly.
  • You coach partners on core products and usage, targeting time-to-first-value within days.
• Enablement & training
  • You deliver account review sessions, tailored to role and market context using data and CRM reports to provide value and ROI.
  • You create concise guides, checklists, and Looms that reinforce best practice.
  • You track adoption of key features and intervene with targeted nudges when usage drops.
  • You coordinate with Sales and Growth Account Managers for a smooth handover. You contribute enablement assets that help Sales set accurate onboarding expectation.
  • You maintain accurate CRM notes and data, tasks, and status to ensure clean handovers.
  • You uphold onboarding SLAs, proactively communicating risks and recovery plans.
• Insights & continuous improvement
  • You analyse activation funnels and performance metrics to spot friction and mitigate to enhance adoption and value.
  • You capture partner feedback and propose playbook/process improvements.
  • You share onboarding insights to inform commercial messaging and product priorities.
• Commercial alignment & handover
  • You confirm commercial terms are reflected in systems and invoices where required
  • You prepare a clear AM/CSM handover with goals, risks, and next opportunities

Qualifications

• We’re looking for someone who has: Proven SaaS experience in an account management or client-facing role.
• A track record of achieving and exceeding KPIs and an ability to strategically plan for success.
• Experience managing a full onboarding lifecycle, from initial contact through to long-term client success.
• Demonstrated ability to build strong, lasting relationships with clients.
• Skilled in using CRM systems to track performance and manage accounts.

What if you’re a partial fit?🌱

We love hearing from anyone who is enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.

Benefits

• 25 days of annual leave, with an extra day every year after three years (up to 30 days)
• Hybrid Working, we’d love to see you in twice a week, but you are free to come in more often if you’d like
• £500 per year Learning and Development budget
• Enhanced Family-Friendly Policies
• Cycle to Work Scheme
• One month fully paid Sabbatical Leave after five years in BB
• 2 weeks Working From Home Near Home per year
• Wedding Leave (5 days paid)
• Half-Day Wedding Anniversary Leave
• An accessible, beautiful and dog-friendly office, with weekly breakfasts, communal lunches, alongside free snacks and more
• Yearly BB Summit and quarterly events to celebrate milestones!

London, Hammersmith (working hybrid, minimum 2 days a week)

Location

London, England, United Kingdom

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Internet Marketplace Platforms

Equal employment opportunity

🌈 Research shows that women, neurodiverse individuals, and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

What’s next?

You’ll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so you’ll be happy to hear there isn’t a whopping 7 stage process!

That\’s all for now – see you on the dancefloor! 🕺💃