At a Glance
- Tasks: Assist customers at the sales counter and learn about building materials.
- Company: Join Alfiam Building Supplies, part of the BRCK Group plc, a customer-focused company.
- Benefits: Gain hands-on experience, training, and work towards a recognised apprenticeship qualification.
- Other info: No experience needed; full training provided in a supportive team environment.
- Why this job: Kickstart your career in customer service and sales within the building supplies industry.
- Qualifications: Positive attitude, good communication skills, and a willingness to learn.
The predicted salary is between 15750 - 19250 £ per year.
About Alfiam
Alfiam Building Supplies, part of the BRCK Group plc, is looking for an enthusiastic and motivated Apprentice Counter Sales Assistant to join our busy sales counter. This is a great opportunity for someone who enjoys working with people, is keen to learn, and wants to build a career in customer service, sales and the building supplies industry.
At Alfiam Building Supplies, customers always come first. We are committed to excellent service, quality products and great value. Since 2019, Alfiam has operated from a purpose-built yard, showroom, shop and sales counter in Send. Our extensive product range includes bricks, cladding, blocks, timber and sheet materials, flooring, landscaping products, and a wide selection of builders materials and supplies.
About the Role
As an Apprentice Counter Sales Assistant, you will learn how to support trade and retail customers, process orders, provide product information and help ensure the sales counter runs smoothly. You do not need previous builders merchant experience; we are looking for the right attitude, a positive approach and a willingness to learn.
Key Responsibilities
- Serve customers at the sales counter in a friendly, professional and helpful manner.
- Answer customer queries face to face and over the phone.
- Learn about building materials, products and services so you can provide accurate advice.
- Process customer orders, payments and quotations accurately.
- Check stock availability and help customers find suitable products or alternatives.
- Support the branch team with general sales counter duties and administration.
- Assist with unpacking deliveries and putting stock away safely and accurately.
- Help keep the shop, sales counter and customer areas clean, tidy and well presented.
- Maintain good customer records and follow company procedures.
- Work as part of a team to deliver excellent customer service.
What We Are Looking For
- A positive attitude and enthusiasm for learning.
- Good communication skills and confidence speaking with customers.
- A helpful, reliable and professional approach.
- Good timekeeping and willingness to work as part of a team.
- Basic numeracy and literacy skills.
- An interest in customer service, sales or the building supplies industry.
- No previous experience is required, as full training will be provided.
What You Will Gain
- Hands-on experience in a busy builders merchant environment.
- Training and support from experienced colleagues.
- The opportunity to work towards a recognised apprenticeship qualification.
- Product knowledge across a wide range of building materials and supplies.
- Customer service, sales and administration skills that can support long-term career progression.
Locations
Apprentice Counter Sales Assistant in Guildford, Surrey employer: Brickability Group PLC
Alfiam Building Supplies is an excellent employer for those looking to kickstart their career in customer service and sales within the building supplies industry. Located in Send, our purpose-built facility offers a supportive work culture where you will receive hands-on training from experienced colleagues, ensuring you gain valuable skills and knowledge. With a strong commitment to employee growth and a focus on delivering exceptional customer service, Alfiam provides a rewarding environment for enthusiastic individuals eager to learn and develop.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Counter Sales Assistant in Guildford, Surrey
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Brickability Group PLC.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Brickability Group PLC. It’s all about getting your name out there and showing you’re keen to learn!
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Brickability Group PLC.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Brickability Group PLC and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Brickability Group PLC
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Brickability Group PLC. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Brickability Group PLC will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
