At a Glance
- Tasks: Provide friendly customer service and support sales at our Essex Branch.
- Company: ET Clay, a leading supplier in the construction industry for over 30 years.
- Benefits: 25 days annual leave, bank holidays off, and on-site parking.
- Other info: Opportunity for career growth and development in a thriving industry.
- Why this job: Join a supportive team and kickstart your career in a dynamic environment.
- Qualifications: Strong customer service skills and basic numeracy; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
ET Clay have been providing bricks to the construction industry for over 30 years. We are a national business, with offices in key locations across the UK. Our people are at the core of everything we do and the reason we are able to deliver the highest quality service to our customers. Whether you're looking for a first job, or taking the next step in your career, we offer many exciting roles across a variety of departments to help you realise your potential.
We are looking for a friendly and customer-focused individual to join our team at our Essex Branch. The successful candidate will primarily work on our sales counter, providing excellent service to customers and supporting delivery drivers, while helping to ensure the smooth day-to-day running of the branch.
Who Are We Looking For?
We are looking for a positive, adaptable and customer-focused individual who takes pride in their work and strives to deliver the highest standards in everything they do.
Duties & Responsibilities
- Provide professional, knowledgeable and friendly service to customers at all times.
- Handle telephone sales enquiries and process customer orders.
- Price customer enquiries using the supplied pricing criteria, asking the right questions to gather accurate information.
- Support sales growth by contributing to product displays and maintaining a tidy, well-presented counter area.
- Develop and maintain strong product knowledge to identify and maximise sales opportunities.
- Anticipate customer needs and confidently promote additional or complementary products where appropriate.
- Resolve customer queries and complaints, escalating to the Depot Lead when required.
- Process sales transactions, prepare quotations and maintain accurate records.
- Handle cash and PDQ payments, ensuring all transactions are correctly logged on the depot cash sheet.
- Work collaboratively with colleagues to support the wider branch team.
- Follow all relevant Health & Safety policies and procedures.
- Assist delivery drivers by providing delivery notes from our computer system.
Essential Criteria
- Punctual, reliable and committed to maintaining excellent attendance.
- Trustworthy and dependable.
- Good numeracy skills, with confidence in basic mathematics.
- A strong customer service focus - delivering outstanding service is our number one priority.
Desirable Criteria
- Previous experience in a similar customer-facing or sales role.
- Some knowledge of the building trade or construction materials industry (particularly bricks and associated products).
Benefits
- 25 days' annual leave, increasing by 1 day every 2 years, up to a maximum of 30 days.
- All bank holidays off.
- Annual leave purchase scheme - option to buy up to 3 additional days.
- On-site car parking provided.
Counter Sales Operative in Essex employer: Brickability Group PLC
Towelrads, as part of the Brickability Group, offers a dynamic and supportive work environment in Bracknell, where employees are valued for their contributions and encouraged to grow. With a strong focus on customer service and teamwork, this role provides opportunities for professional development within a well-established company that is a leader in the building and construction market. Employees enjoy a stable work schedule, competitive benefits, and the chance to be part of a diverse team dedicated to delivering high-quality products and services.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales Operative in Essex
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Brickability Group PLC, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Counter Sales Operative at Brickability Group PLC.
We think you need these skills to ace Counter Sales Operative in Essex
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Brickability Group PLC
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
