At a Glance
- Tasks: Be the first point of contact for customers and manage service bookings.
- Company: Join a friendly team focused on delivering excellent customer experiences.
- Benefits: Enjoy health programmes, profit sharing, discounts, and free parking.
- Other info: Full training provided in a fast-paced, supportive environment.
- Why this job: Make a real impact by helping customers and driving the business forward.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn.
The predicted salary is between 32400 - 39600 £ per year.
- Service Advisor Reference Number - 0123445567567
- Salary up to £28k
Key Responsibilities
- Be the first point of contact for customers booking their vehicles in for service or repair
- Building relationships our fleet customers
- Communicate with the workshop team to ensure smooth and timely service delivery
- Keep customers updated throughout the process and provide clear explanations of work carried out
- Handle general admin, phone calls, and service-related queries
The Role
We’re looking for a friendly and organised Service Advisor to play a key role in delivering an excellent customer experience and helping drive our business forward.
- What we’re looking for
- A friendly and professional attitude with good communication skills
- Ability to stay organised in a fast-paced environment
- Willingness to learn - full training and support will be provided for the right candidate
Benefits
- Health & wellbeing programme
- Profit share scheme
- Bereavement leave
- Company pension
- Employee discount
- On-site free parking
- Company events
- Working hours
- 42.5hr week, 08:00 – 17:00, Monday to Friday
- 249 Silbury Boulevard, Milton Keynes, United Kingdom, MK9 1NA
- #J-18808-Ljbffr
Service Advisor in Daventry employer: Briancurrie
As a Body Shop Technician with us, you'll join a dedicated team that values quality workmanship and efficient practices in a supportive environment. We offer competitive benefits including up to 26 days of holiday, a company pension, and opportunities for professional growth, all while working in a well-equipped workshop that prioritises health and safety. Our commitment to employee development and a positive work culture makes us an excellent employer for those seeking a rewarding career in vehicle body repair.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Daventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Briancurrie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Briancurrie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Daventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Briancurrie:Your cover letter is your chance to shine! Tell us why you want to work at Briancurrie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Briancurrie!
How to prepare for a job interview at Briancurrie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
