At a Glance
- Tasks: Lead a team to deliver amazing coffee and food experiences.
- Company: SOHO Coffee, a vibrant place with a focus on community and quality.
- Benefits: Flexible shifts, free meals, training, and extra holiday for your big events.
- Other info: Opportunities for growth, with many managers starting as team members.
- Why this job: Join a passionate team and make someone's day with every cup served.
- Qualifications: Great people skills and a love for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served. To curate quality product and welcoming environments, to secure the return visit. To always be good for colleagues and customers.
Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve. Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time. Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required.
If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
SOHO Coffee - Cheltenham Supervisor - 30 hours employer: Brewery
SOHO Coffee in Cheltenham is an exceptional employer that prioritises a positive work culture and employee development. With flexible shift patterns, comprehensive training packages, and a commitment to work/life balance, our supervisors play a vital role in creating memorable experiences for customers while enjoying perks like free meals and additional holiday. Join us to be part of a team that values good service and community engagement, where many of our managers have risen through the ranks, showcasing our dedication to internal growth and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land SOHO Coffee - Cheltenham Supervisor - 30 hours
✨Tip Number 1
Get to know the company vibe! Before your interview, check out SOHO Coffee's social media and website. This will help you understand their values and culture, so you can show them you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Being able to share these stories will show that you embody the 'good' ethos they’re looking for.
✨Tip Number 3
Be ready to demonstrate teamwork! SOHO values collaboration, so be prepared to discuss how you work well with others. Maybe even think of a time when you helped a colleague or contributed to a positive team environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SOHO family. Don’t miss out on this opportunity!
We think you need these skills to ace SOHO Coffee - Cheltenham Supervisor - 30 hours
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for coffee and customer service shine through! We want to see that you’re excited about being part of our team and creating memorable experiences for our guests.
Be Authentic:Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and how they align with our ethos of being proud to serve and making someone's day better.
Highlight Teamwork Skills:As a supervisor, collaboration is key! Make sure to mention any past experiences where you worked well in a team or led a group. We want to know how you can help us create that fantastic environment we pride ourselves on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re keen to join the SOHO family!
How to prepare for a job interview at Brewery
✨Know the SOHO Values
Before your interview, take some time to really understand SOHO's ethos of being 'good' and 'doing good'. Think about how you can embody these values in your role as a supervisor. Be ready to share examples of how you've made a positive impact in previous jobs or how you would create a welcoming environment for customers.
✨Showcase Your Customer Service Skills
As a supervisor, you'll need to be a master in customer service. Prepare to discuss specific situations where you've gone above and beyond for a customer. Highlight your front-of-house skills and how you ensure every guest feels valued and appreciated.
✨Demonstrate Team Collaboration
SOHO emphasises teamwork, so be prepared to talk about your experience working collaboratively with others. Think of examples where you've supported your team or led them through a busy shift. Show that you can adapt and be flexible, just like they expect from their supervisors.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training package, how they support work/life balance, or what a typical day looks like for a supervisor. It’s a great way to demonstrate your enthusiasm for being part of the SOHO team.
