At a Glance
- Tasks: Lead and inspire a team across three stores to achieve profitability and deliver excellent customer service.
- Company: Join a dynamic retail company focused on growth and team development.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Opportunity for career advancement in a fast-paced retail setting.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose: To deliver a profitable, first-class store operation. Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development.
Principal Accountabilities:
- Recruiting, retaining, and developing the store team
- Leadership and management - inspire, instil disciplines and achieve through others
- Maintain store hygiene and safety systems in line with legal requirements
- Deliver store profitability to agreed targets
- Manage and motivate team members in order that they are well appreciated and valued
- Deliver first class customer service and quality control through effective shift planning and management
- Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery
- Total responsibility for all legislative paperwork to include training records, food safety, health & safety and COSHH
- To undertake other duties as appropriate, as required by your operations manager
- To be a positive role model to the team
- Completing all relevant training courses set and ensuring 100% compliance in team completion
Knowledge, Experience and Skills required:
- Flexible – can cope with retail disciplines and structured product ranges and put flair into customer service and selling
- Practical – able to carry out practical training and have a hands-on approach
- Lead by example - must be able to undertake every task within the store operation
- Excellent front of house skills
- Communication - able to communicate well both orally and in writing
- Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit
- Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word
- Relevant Management experience in a high-volume food/retail business proven experience of leading, managing and developing people
- Food safety qualification - minimum Level 2, preferred Level 3
Cluster Manager in Cheltenham employer: Brewery
As a Cluster Manager, you will thrive in a dynamic and supportive work environment that prioritises employee development and teamwork. Our company fosters a culture of excellence, offering comprehensive training and growth opportunities while ensuring a focus on delivering exceptional customer service across our stores. Located in a vibrant area, we provide a unique chance to lead a passionate team and make a significant impact on store performance and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and food industry. You never know who might have a lead on a Cluster Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your commercial aptitude during interviews. Be ready to discuss how you've successfully managed budgets and delivered targets in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cluster Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Cluster Manager role. Highlight your leadership experience, team development, and any relevant retail management achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals. Be genuine and let your personality come through.
Showcase Your Commercial Acumen:Since the role requires a strong commercial aptitude, be sure to include examples of how you've successfully managed budgets or improved profitability in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brewery
✨Know Your Numbers
As a Cluster Manager, you'll need to demonstrate your understanding of profitability and budget management. Brush up on key financial metrics like gross profit and stock management before the interview. Be ready to discuss how you've successfully managed budgets in the past.
✨Showcase Your Leadership Style
Leadership is crucial for this role, so think about examples where you've inspired and developed your team. Prepare stories that highlight your ability to motivate others and instil discipline while maintaining a positive work environment.
✨Demonstrate Customer Service Excellence
First-class customer service is a must! Be prepared to share specific instances where you went above and beyond for customers. Think about how you can convey your hands-on approach to training your team in delivering exceptional service.
✨Familiarise Yourself with Compliance
Understanding food safety and health regulations is key for this position. Make sure you know the basics of COSHH and other relevant legislation. You might be asked about your experience with compliance, so have examples ready to show your commitment to safety and hygiene.
